DMG Consulting

APRIL 16, 2019

In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world. Another emerging strategy for managing a personalized customer experience is the use of predictive analytics.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. That means you can feed artificial intelligence a bunch of existing information on a topic, so it can learn and find patterns and structures. It’s even used by healthcare professionals for high-quality medical imaging and radiology.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Steven Van Belleghem

FEBRUARY 10, 2020

That is also why quantum computing necessitates very different types of algorithms and is – for now – a bad match with for instance machine learning. Quantum computing has great potential for healthcare. There’s a lot of buzz around what the quantum world could mean for machine learning.

Customer Experience 52

Customer Experience Machine Learning Pharmaceutical Artificial Intelligence 52

Aquire

AUGUST 2, 2021

These conversational programs have proved a popular application of advanced tech, such as machine learning and natural language processing (NLP). The second type uses more powerful artificial intelligence, machine learning and predictive analytics, and are therefore better equipped to “sound” human and learn as they go.

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59

DMG Consulting

AUGUST 9, 2018

The benefits of IVAs transcend verticals: they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial transactions, and much more.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

Zendesk

SEPTEMBER 5, 2023

Bots and virtual assistants: Automated systems use natural language processing and machine learning to provide instant responses and useful resources. Predictive analytics: AI algorithms can anticipate customer needs based on patterns, enabling employees to proactively personalize recommendations and deliver targeted service.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Callminer

OCTOBER 22, 2019

Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry. The evolving mechanism behind these trends are speech analytics driven by natural language processing (NLP.) Are the agents friendly and compassionate?

Contact Center 203

Contact Center Healthcare AI Sales 203