Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). That’s where text analysis, or text mining, comes into play.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Medallia ’s AI feature is called ‘ Ask Athena ‘ and uses machine learning to discover data trends such as sudden increases in negative customer feedback.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

MARCH 3, 2022

It also enables you to build custom classifiers to examine and compare text histories. Text extraction. This automated text extraction process helps you structure your data and identify critical texts, tags, etc., in seconds using machine learning. Steep learning curve. Integrations. Best Features.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

DMG Consulting

AUGUST 9, 2018

The benefits of IVAs transcend verticals: they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial transactions, and much more.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback. Predicting the Future — Big Data, Machine Learning, and Clinical Medicine. Emanuel, E. McKinney, S.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

DMG Consulting

OCTOBER 17, 2019

RPA is proliferating throughout enterprises, helping to improve productivity, reduce costs, mitigate risk, improve operational efficiency, oversee internal processes, and improve regulatory compliance. These automated tools can also help to reduce systems and IT development costs and extend the life of applications throughout the enterprise.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

AUGUST 21, 2017

RPA makes the output from desktop analytics actionable by identifying activities that can be automated. RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48