Fonolo
NOVEMBER 19, 2020
As the contact center continues to evolve rapidly, it’s important to take a step back and evaluate the big picture periodically. Over the past few months, our team at Fonolo has been working diligently to explore the latest contact center trends. The State of the Contact Center in 2020. Happier customers.
Fonolo
APRIL 4, 2023
Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Customer service statistics show that superior CX generates more return customers, increases loyalty, and helps generate higher profits. will result in a $276,000 reduction in annual operational costs.
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Fonolo
JULY 14, 2020
But many contact centers had yet to take advantage of the many benefits that come from offering your contact center agents flexible working arrangements. Flex-Time is Probably Right for Your Contact Center. The short answer is: Yes, flex-time is right for your contact center.
Fonolo
SEPTEMBER 13, 2022
Think about how many phone calls your contact center receives in one day. Now, think about how many ripe opportunities you have to ask for customer feedback. Of course, these surveys aren’t a foolproof way to improve customer service experience. Makes Your Customers Feel Heard. Thousands, right? Thousands again.
Taylor Reach Group
DECEMBER 5, 2017
TRG), a globally recognized consulting firm focused on optimizing clients’ Contact Centers and Customer Experience (CX), today announced they are working with one of the largest veterinary hospital organizations in the United States and Canada. Toronto, ON – December 5, 2017 – The Taylor Reach Group, Inc.
Fonolo
SEPTEMBER 25, 2018
Customer service in Japan is internationally regarded as some of the best in the world and unlike any other. So, what is at the core of this reputation for exceptional hospitality and customer service? Japanese hospitality centers around a term called ‘omotenashi’: ‘Omote’ means ‘public face’, and ‘nashi’ means ‘nothing’.
Fonolo
JANUARY 4, 2022
Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. As little as a 5% lift in customer retention can produce 25% more profits. Contact Center Trends 2022. 64% of people find customer experience more important than price when making a purchase.
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