Callminer
DECEMBER 17, 2019
Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Workforce Statistics. Cloud contact centers may be more reliable. ” – E.
Fonolo
MARCH 6, 2019
When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Execs In The Know
MARCH 16, 2023
It’s a subject Roku’s Director of Customer Care, Commerce, Mark McKercher, and VXI’s VP of CX Advisory Services, Cheryll Aganda, recently touched on during their speaking engagement at the 2023 Customer Response Summit in Austin, Texas. Mark: I think my biggest takeaway is that AI is here.
Comm100
APRIL 7, 2020
Many industries and companies find themselves in one of three camps: it’s had a negative impact on them, they are fortunate that their service or product is less affected by these circumstances, or they are benefiting from it. Whatever camp you’re in, your customer service will have been affected. Larson, Susan R.
Taylor Reach Group
JUNE 15, 2017
Drive to $15 - How Minimum Wage Increases Will Impact Businesses & Contact Centers. What will be in impact on Call and Contact Centers? The most affected industries are expected to be retail and hospitality and Contact Centers. Impact on the Contact Center.
TeamSupport
SEPTEMBER 21, 2020
Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry. So, it’s no surprise to see that the B2B customer support industry has been among the most impacted. The main focus of B2B companies is to offer unmatched support to their customers.
Comm100
MARCH 16, 2022
The gap between customer service in public and private sectors is vast. The top-performing private sector in the US boasts a customer satisfaction score of 8.3 All this makes providing the very best customer service in government no easy feat. Chapter 2: The state of customer service in government today.
Expert insights. Personalized for you.
207 
Let's personalize your content