Execs In The Know

JULY 1, 2021

Technology is what makes the modern contact center go vroom, but what about when the contact center is no longer centralized nor office-based? Brands should seek to understand what’s being offered by the competition, as well as what’s occurring generally, both within and outside of the CX industry.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

SurveySensum

MARCH 4, 2021

In the fifth episode ‘Chapter 5: Impact of CX on Business metrics’ of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience is joined by one of the most prominent CX thought leaders – Debbie Akwara. .

CX 52

CX VOE VOC Voice of the Customer 52

Confirmit

FEBRUARY 20, 2018

In addition, we know that many of the most successful CX programs out there are harnessing the power of multi-channel. Bringing feedback from many points in the customer journey, and adding other “voices” from around the business – employees, partners and more.

Contact Center 40

Contact Center VOC B2B Voice of the Employee 40

Callminer

JULY 15, 2019

This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Qualtrics

DECEMBER 17, 2019

The staff who meet and talk to your customers play a huge role in executing your CX strategy. Why is the voice of the employee valuable for CX? Why would you collect feedback from your employees about customers if you’re already getting feedback directly from those same customers? Book a Demo.

CX 26

CX Voice of the Employee Contact Center Actionable Insights 26

Confirmit

FEBRUARY 25, 2019

Is your CX activities tightly aligned to your corporate goals? Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. Tell us how that reduced calls into the contact center and how that reduced costs, for example.

VOE 40

VOE Voice of the Employee B2B Voice of the Customer 40

Execs In The Know

MAY 10, 2021

We can all probably agree that frontline contact center agents have one of the most challenging and most important roles in an organization. In the last year, much has been discussed about the importance of employee engagement and well-being, and for good reason.

Contact Center 87

Contact Center Gaming Legal Voice of the Employee 87

Qualtrics

SEPTEMBER 23, 2019

Many of the issues you face with patient experience may be solved with the same best-in-class customer experience (CX) principles used by the world’s most successful brands. Improve employee engagement and retention. Want to Learn More About CX and the Patient Experience? Negative stories establish areas for action.”.

Net Promoter Score 20

Net Promoter Score CX VOE VOC 20

CX Accelerator

JANUARY 25, 2019

Originally posted on ICMI.com November 5th, 2018 People love to talk about Employee Experience (EX), especially in the context of Customer Experience (CX). Establishing a meaningful connection between your employee experience and the Customer Experience is very difficult. Sadly, it's often just talk. Not at all. ."

CX 140

CX VOE Artificial Intelligence Voice of the Employee 140