Callminer

NOVEMBER 18, 2020

Talking to customers on the phone all day isn’t an easy job; that’s why it takes a special set of skills and characteristics to be a successful contact center agent. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.

Contact Center 345

Contact Center Customer Satisfaction Customer Service Outlook 345

Callminer

APRIL 20, 2020

Therefore, BPOs embracing new technologies are likely to be more future ready and have a stable outlook moving forward. Negotiating and drawing up a contract in some instances can carry legal fees, and continuing the relationship will have costs in time or possibly travel.”

Legal 286

Legal Artificial Intelligence Engineering Government 286

Taylor Reach Group

NOVEMBER 9, 2018

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, general business periodicals, professional journals, technical procedures, or governmental regulations, financial reports, and legal documents. Computer Skills: Microsoft Outlook, Word and advanced Excel skills.

Outlook 80

Outlook Legal Social Media Contact Center 80

Callminer

MARCH 6, 2020

a legal threat) when they have zero knowledge of the product and are unable to seek assistance from their peers. If an employee states in the interview that their confidence translates to happiness and a positive outlook, these are values they believe in. A critical support ticket (e.g.,

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

a legal threat) when they have zero knowledge of the product and are unable to seek assistance from their peers. If an employee states in the interview that their confidence translates to happiness and a positive outlook, these are values they believe in. A critical support ticket (e.g.,

Customer Service 182

Customer Service Start-ups Education Gaming 182