CSAT.AI

FEBRUARY 27, 2019

The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. ( I have mine right here, in case I’m hit by a food craving ) The net, IoT, the cloud and AI have and will continue to disrupt contact center tech. Now for some real pie!

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Beyond Philosophy

AUGUST 25, 2022

Triant explains that UJet is a pioneer in the next generation of cloud contact center applications, typically called cloud contact center as a service. I would add that proactive experiences also save organizations money by preempting a contact at the contact center. Defining Proactive.

Contact Center 147

Contact Center Sentiment Analysis Artificial Intelligence Start-ups 147

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Customer service technology has come a long way from the oldest documented customer complaint inscribed on a more than 3,700-year-old clay tablet.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Human-like Chatbots.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Different companies’ Virtual Agents vary drastically in both design and function, depending on how they’re set up and what technology they are equipped with. Machine learning isn’t just for AI. Michael Jordan had Scottie Pippen.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Different companies’ Virtual Agents vary drastically in both design and function, depending on how they’re set up and what technology they are equipped with. Machine learning isn’t just for AI. Michael Jordan had Scottie Pippen.

ML 72

ML Customer Service AI Sports 72

Fonolo

JUNE 7, 2018

We’re about half-way through 2018, and the pace of acquisitions in the call center space has been brisk. We’ve seen transactions for every size and covering a wide range of technology. Four of them include “AI” or “machine learning”, although those terms are being used so casually now, they are almost meaningless.

Machine Learning 79

Machine Learning Sentiment Analysis AI Technology 79

Callminer

APRIL 20, 2018

Change isn’t necessarily bad, but it certainly is confusing when you have to cut through the noise and determine which best practices and trends will launch your contact center ahead of the competition. This post will help you zero-in on those technologies and best practices proven to produce results.

Contact Center 186

Contact Center Customer Experience Machine Learning Sentiment Analysis 186

Comm100

JUNE 25, 2019

However with costly onboarding and training costs and high turnover , contact centers don’t can struggle to build excellent agent experiences. Internal AI can turn that all around and supercharge contact center agents so they’re faster, more knowledgeable, and more efficient. What is Agent-facing AI?

AI 49

AI Contact Center Sentiment Analysis Machine Learning 49

SugarCRM

APRIL 21, 2022

They have seen the necessity of using technology for collecting, managing, and advancing customer interactions. Notwithstanding, there is a global shortage of skilled and unskilled workers, which increases pressure on organizations to make better use of technology. This article was initially published on Contact Center Pipeline.

CRM 29

CRM B2C Sentiment Analysis Artificial Intelligence 29

Qualtrics

DECEMBER 5, 2018

Most of us can’t keep up with our emails, let alone manually review hundreds of thousands of open-ended survey responses, social media comments and contact center call logs. AI allows you to dive into those millions of words and emerge with an understanding of what your customers think, feel and want with powerful text analysis.

AI 37

AI Artificial Intelligence Machine Learning Sentiment Analysis 37

Fonolo

FEBRUARY 2, 2023

Call center automation software is essential to accomplishing this goal. If so, you need to familiarize yourself with the latest tools and technology. So what does an optimized and automated call center look like, and what are the benefits for your call center? What is Call Center Automation? Read on to find out!

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Comm100

DECEMBER 16, 2019

To feed the hungry appetite of interest in this topic and separate fact from fiction, this webinar examines what the different kinds of AI and bot technologies are available and how to practically get started. Customer-facing chatbots aren’t the only way to use AI in the contact center.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52