SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. But it’s not. Yup, the answer is technology.

CRM 43

CRM Social Media Sales Government 43

Intercom

JULY 25, 2022

Creating quality customer experiences has always been important for retaining customers. Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. And ultimately, it’s the business who will swallow the cost of lost customers and revenue.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. CRM applications enable agents to identify and personalize the experience and keep track of what needs to be done for each customer.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

Aquire

JANUARY 6, 2022

Given the impressive array of potential applications, having an AI powered chatbot for ecommerce brings huge added value for both ecommerce companies and customers. The benefits of using an enterprise chatbot for ecommerce are largely focused around improving your customer experience. Assisting with sales.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

CommBox

MARCH 7, 2022

In this article, we’ll explain more about Google’s Business Messages and why it’s becoming a critical service channel. Then, we’ll guide you on how to get started with Google’s Business Messages and provide an exceptional customer experience. Manage all customers interactions from a smart central inbox.

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

CommBox

MARCH 7, 2022

In this article, we’ll explain more about Google’s Business Messages and why it’s becoming a critical service channel. Then, we’ll guide you on how to get started with Google’s Business Messages and provide an exceptional customer experience. Manage all customers interactions from a smart central inbox.

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

Shep Hyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. One of the most overlooked struggles for any business’s customer experience is getting every team on the same page. . Teams struggled to share information, which damaged how customers saw us.

Customer Service Sales 61

Customer Service Sales Sales Customer Service Start-ups 61