SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. But it’s not. Yup, the answer is technology.

CRM 43

CRM Social Media Sales Government 43

Intercom

JULY 25, 2022

It’s no wonder that over half (56%) of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement. Organizations need to ensure that any investments in technology and cross-collaboration center around a culture that values customer engagement.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. CRM applications enable agents to identify and personalize the experience and keep track of what needs to be done for each customer.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

CommBox

MARCH 13, 2022

Send mass messages to thousands of customers at once! . CommBox integrates with any CRM, so you can also stream customer data from your internal system and create a more expansive contact list for your campaigns. Answer customers from both desktop and mobile apps. Qualify leads and Increase sales faster .

Sales 52

Sales Omnichannel CRM AI 52

CommBox

MARCH 7, 2022

CommBox’s AI allows you to build smart chatbots for various use cases (customer service, sales, etc), and automate complex processes by setting automation rules. . Manage all customers interactions from a smart central inbox. Qualify leads and Increase sales faster . Get updates directly to your CRM.

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

CommBox

MARCH 7, 2022

CommBox’s AI allows you to build smart chatbots for various use cases (customer service, sales, etc), and automate complex processes by setting automation rules. . Manage all customers interactions from a smart central inbox. Qualify leads and Increase sales faster . Get updates directly to your CRM.

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

Aquire

JANUARY 6, 2022

Assisting with sales. Chatbots can explore your customers’ preferences by asking questions and drawing on further information and context from your CRM. They can even use your customers’ interests and purchase history to cross sell and upsell products, increasing shopping cart and order values.

Social Media 98

Social Media Artificial Intelligence Retail AI 98