SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. But it’s not. Yup, the answer is technology.

CRM 43

CRM Social Media Sales Government 43

Aquire

JANUARY 6, 2022

In fact, according to Pamela Kokoszka on Retail Insight Network, “[c]hatbots in retail are enjoying a surge due to the omnipresence of messaging apps.”. Given the impressive array of potential applications, having an AI powered chatbot for ecommerce brings huge added value for both ecommerce companies and customers.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Although customer service might not be their primary job function, every employee needs the right tools to enhance customer relationships with the brand.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

CommBox

MARCH 7, 2022

In this article, we’ll explain more about Google’s Business Messages and why it’s becoming a critical service channel. Then, we’ll guide you on how to get started with Google’s Business Messages and provide an exceptional customer experience. Manage all customers interactions from a smart central inbox.

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

CommBox

MARCH 7, 2022

In this article, we’ll explain more about Google’s Business Messages and why it’s becoming a critical service channel. Then, we’ll guide you on how to get started with Google’s Business Messages and provide an exceptional customer experience. Manage all customers interactions from a smart central inbox.

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132