Myra Golden Media

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. As a result, the company saw a 20% increase in customer satisfaction and a 10% reduction in call volume.

Contact Center 62

Contact Center Predictive Analytics Artificial Intelligence CRM 62

Aquire

SEPTEMBER 2, 2021

Perhaps you’ll be getting contact information through forms or gathering feedback through customer surveys. Give customers an incentive. A sizable 57 percent of customers are willing to exchange personal data for personalized offers. Whatever the data, it pays to have a proper plan for its use.

Data Entry 97

Data Entry Government Healthcare Customer Relationship Management 97

Comm100

SEPTEMBER 7, 2017

The beauty of customer service is that it’s a vast field; any interaction where you help fulfill and serve a customer can count as customer service. A lot of good communication principles applied to other settings are transferrable skills in customer service as well.

Sports 45

Sports Customer Service Start-ups Construction 45