SugarCRM

MARCH 30, 2021

Gartner, the global research and advisory firm, reported in June 2019 that the market for customer relationship management (CRM) software grew 15.6% That’s tremendous growth in just one year, and according to the firm’s research, CRM software is the largest and fastest-growing enterprise software application category.

CX 26

CX Customer Experience CRM Manufacturing 26

Hodusoft

NOVEMBER 1, 2022

In addition, it plays a key role in customer relationship management. The term refers to a call center’s capability to resolve customer issues on the very first call, without requiring any follow-up. FCR provides insight into customer satisfaction and also helps in building customer loyalty.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

SugarCRM

JUNE 7, 2021

Digital transformation has a major impact on your sales team and reps who engage with prospects and paying customers every day. If your sales pipeline is to benefit from engaging with the fast-moving digital economy and with digital transformation tools, your sales team needs to be directly involved and invested in that process.

Sales 48

Sales Predictive Analytics CRM Customer Relationship Management 48

ECXO

JULY 26, 2023

CX pioneers boost their capabilities by investing in customer data platforms (CDPs) to give them a unified, 360-degree view of customers – across devices, channels, location, culture and time. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. B2B firms often have dedicated sales teams who pursue strong relationships with customers. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B CXM Customer Experience 62

Zendesk

SEPTEMBER 5, 2023

The software integrates with customer relationship management (CRM) platforms so agents always have access to relevant customer data. Remove internal silos An omnichannel approach improves access to customer information, but fully removing internal data silos still requires cooperation between departments.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Zendesk

OCTOBER 5, 2022

The company uses the Zendesk mobile SDK to extend customer care into its app, so customers can ask for help without navigating elsewhere. Give customers the VIP treatment and manage customer relationships proactively to avoid churn. Personalization.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

SurveySensum

JANUARY 26, 2022

Add on to the fact that your customers are most likely not returning to a website if it doesn’t work seamlessly. So, focus on providing a seamless mobile experience and watch your sales skyrocket. . Meeting customer expectations. Take it from us, this customer experience trend is never going to die.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59