Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. But yes, improvements are still required when implementing AI or CRM software.

CRM 52

CRM AI Customer Service ML 52

VOZIQ

MARCH 22, 2022

TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row. Through the CUSTOMER Product of the Year Award, TMC recognizes vendors that are helping their clients in the call center, CRM and teleservices industries meet and exceed the expectation of their customers with innovative and high-quality products.

AI 40

AI Artificial Intelligence ML Engineering 40

DMG Consulting

JUNE 8, 2021

Product Innovation. Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Intercom, Inc.

MAY 22, 2019

I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. We tie them to your CRM events so you’re triggering the measurement at the right point and the right time. Deepa: I love telling this story.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”.

Start-ups 118

Start-ups Innovation Sales NPS 118