Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

TeamSupport

SEPTEMBER 21, 2018

By leveraging information procured from customer relationship management (CRM) solutions, AI can highlight key customer information and make it immediately accessible to agents. This is where AI technology using sentiment analysis can help agents determine when to escalate issues and who should handle them.

Sentiment Analysis 74

Sentiment Analysis AI Artificial Intelligence Transportation 74

SurveySensum

AUGUST 9, 2022

The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. . 5 – Text & Sentiment Analysis. Text & Sentiment Analysis is one of the most sought-after features of survey platforms. Qualtrics . SurveyMonkey. SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

OCTOBER 17, 2023

Consider whether the tool can integrate with your existing systems , such as CRM. And not just that, all this feedback is gathered in real-time and analyzed with an AI-enabled text Analysis Tool in just a few minutes. Choose a tool that is user-friendly for both your team and your customers. No more manual coding! Pros Easy to use.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Utilize sentiment analysis for deeper insights from customer comments.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Intercom, Inc.

MAY 22, 2019

We tie them to your CRM events so you’re triggering the measurement at the right point and the right time. So your behavioral analytics are relevant, your support ticket data are relevant, your Intercom attributes, that CRM metadata are relevant. Deepa: It was chaos! This is a wonderful thing.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199