CRM, Innovation, Predictive Analytics and Start-ups

Increasing net retention requires an innovative approach to CX

Zendesk

OCTOBER 5, 2022

The flexibility to bring on new channels, or change up your tech stack, is another key benefit of Slack’s omnichannel approach. You can show up consistently on every channel, and it’s highly secure. Unity , a development platform for 3D creators, is a good example of how these small operational changes can add up. Learn more.

Innovation

Innovation CX Omnichannel Predictive Analytics

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Sentiment Analysis

Sentiment Analysis Compliance AI Social Media

Unleashing the Power of Real-Time Data: Enhancing Customer Understanding

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Start where you are. Predictive analytics also mean preempting and predicting issues or upsell and cross-sell opportunities.

Predictive Analytics

Predictive Analytics Education Touchpoint CX

Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

The Argument for Contact Center Digital Transformation

DMG Consulting

MAY 2, 2021

The challenge is that it will require major changes in procedures and large investments in customer relationship management (CRM) and other operating systems, in addition to artificial intelligence (AI), machine learning and predictive analytics, to automate the handling of an increasing percentage of digital inquiries. .

Contact Center

Contact Center Artificial Intelligence Predictive Analytics Machine Learning

Top 16 call center features you need to know in 2022?

Hodusoft

NOVEMBER 24, 2021

Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. These metrics are transformed into meaningful feedback that can help in decision-making by call centers using data analytics tools.

Artificial Intelligence

Artificial Intelligence Social Media CRM Omnichannel

15 Best NPS Tools & Software in 2024 [Free Version, Features & More]

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. How to choose the right NPS tool?

NPS

NPS Net Promoter Score Sentiment Analysis Social Media

5 Ways to Bridge Your Operational Gaps with Technology as IT Needs Grow

SugarCRM

MAY 4, 2023

As your company continues to grow, ensuring that your technology infrastructure can keep up with your increasing IT needs is crucial to the long-term success of your business. Here are four innovative ways to bridge operational gaps with technology as your company grows: 5 Ways to Bridge Operational Gaps with Technology as IT Needs Grow 1.

Technology

Technology Technology Artificial Intelligence Machine Learning

5 Ways to Bridge Your Operational Gaps with Technology as IT Needs Grow

SugarCRM

MAY 4, 2023

As your company continues to grow, ensuring that your technology infrastructure can keep up with your increasing IT needs is crucial to the long-term success of your business. Here are four innovative ways to bridge operational gaps with technology as your company grows: 5 Ways to Bridge Operational Gaps with Technology as IT Needs Grow 1.

Technology

Technology Technology Artificial Intelligence Machine Learning

5 Ways to Bridge Your Operational Gaps with Technology as IT Needs Grow

SugarCRM

MAY 4, 2023

As your company continues to grow, ensuring that your technology infrastructure can keep up with your increasing IT needs is crucial to the long-term success of your business. Here are four innovative ways to bridge operational gaps with technology as your company grows: 5 Ways to Bridge Operational Gaps with Technology as IT Needs Grow 1.

Technology

Technology Technology Artificial Intelligence Machine Learning

The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. But what was once an island occupied only by your sales team, CRM use cases have grown beyond the sales org and started to be integral parts of your day-to-day marketing and customer service operations.

Customer Relationship Management

Customer Relationship Management Customer Relationship CRM Artificial Intelligence

Happy Birthday SugarCRM!

SugarCRM

MAY 31, 2019

What I ended up learning later was what I enjoyed creating the most was customers. I took a look in our own Sugar system today and saw that fifteen of the customers who signed up with us in our first year of business are still with us today. In fact, we shouldn’t even call it CRM anymore. Happy, successful customers.

Predictive Analytics

Predictive Analytics CRM Machine Learning Innovation

SugarConnected 2021: Forget Busy Work. Let the Platform Do the Work!

SugarCRM

JUNE 30, 2021

With sessions held worldwide, this year’s series started with the APAC region on May 25, followed by the Americas on June 9, and was wrapped up nicely for the EMEA region on June 22. It’s all about driving the highest level of predictability within your organization ,” explained Charlton. .

Artificial Intelligence

Artificial Intelligence CRM Predictive Analytics AI

15 Best NPS Tools to Watch Out in 2022

SurveySensum

DECEMBER 1, 2021

You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Setting up survey is quick and easy.

NPS

NPS Net Promoter Score Sentiment Analysis CRM

B2B Customer Experience Governance

ClearAction

JULY 23, 2023

Your CRM (customer relationship management) system is typically used by all of these parties. Predictive analytics managers are collecting customer data and creating algorithms for real-time and what-if scenario right-sizing of information, offers, and solutions. They may have researched customers’ jobs-to-be-done.

Government

Government B2B CXM Customer Experience

Is Your B2B Lead Generation Firing on All Cylinders?

SugarCRM

JUNE 14, 2021

Only a strong marketing automation suite with up-to-date features can ensure that a team’s lead generation strategy keeps pace in this environment. SugarCRM embarked on a key innovation in marketing automation by first implementing the time-aware CX platform. Lead Generation and the High-Definition Customer Experience (HD-CX).

B2B

B2B Predictive Analytics Innovation CX

Learn how analytics is the key to a differentiated customer experience program with Dun & Bradstreet

Qualtrics

FEBRUARY 26, 2019

Dun & Bradstreet has long been a top player providing commercial data, analytics, and insights for businesses. As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty. I saw analytics as a path to doing that. Our sales leaders jumped on board.

Non-Profits

Non-Profits Customer Experience B2C B2B

5 Ways Your Marketing Team Can Build Your Sales Pipeline

SugarCRM

JUNE 7, 2021

Sugar set a major development in motion upon creating the time-aware customer relationship management (CRM) platform. SugarCRM’s time-aware platform set a new standard for CRM when it made its debut. What now follows from that innovation is the high definition customer experience or HD-CX standard.

Sales

Sales Predictive Analytics CRM Customer Relationship Management

Tech Customer Success

Increasing net retention requires an innovative approach to CX

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Webinars

Trending Sources

Unleashing the Power of Real-Time Data: Enhancing Customer Understanding

Webinars

The Argument for Contact Center Digital Transformation

Top 16 call center features you need to know in 2022?

15 Best NPS Tools & Software in 2024 [Free Version, Features & More]

5 Ways to Bridge Your Operational Gaps with Technology as IT Needs Grow

5 Ways to Bridge Your Operational Gaps with Technology as IT Needs Grow

5 Ways to Bridge Your Operational Gaps with Technology as IT Needs Grow

The Evolution of Customer Relationship Management: A Look at the Last Five Years

Happy Birthday SugarCRM!

SugarConnected 2021: Forget Busy Work. Let the Platform Do the Work!

15 Best NPS Tools to Watch Out in 2022

B2B Customer Experience Governance

Is Your B2B Lead Generation Firing on All Cylinders?

Learn how analytics is the key to a differentiated customer experience program with Dun & Bradstreet

5 Ways Your Marketing Team Can Build Your Sales Pipeline

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