Shep Hyken

DECEMBER 27, 2022

Plus, Amy shares what The Eddy Effect is and what it means to customer experience. Quotes: “Customer-centric organizations believe that listening to and understanding what their customers want is vital to their ability to thrive as a business.” Why is voice of customer so important?

Healthcare 111

Healthcare Customer-Centric Organization VOC Voice of the Customer 111

PeopleMetrics

JULY 20, 2020

If you want customers who love you, recommend, buy more and return, then treat your employees really well. Employee experience measurement is not optional - it’s essential to a customer-centric organization that is growing and thriving. They are the ones who make those things happen.

CX 163

CX CEM Close the Loop Business Administration 163

PeopleMetrics

APRIL 4, 2017

So first recognize that part of your job as a customer experience professional is to leverage failure to do better in the future. The rich Voice-of-the-Customer (VoC) most customer-centric organizations gather is rife with stories of things not going as hoped or planned.

Gaming 94

Gaming Voice of the Customer Innovation Customer-Centric Organization 94

Experience Investigators

OCTOBER 17, 2023

However, many CX professionals struggle to convince their executive leadership to prioritize and take action toward becoming a truly customer-centric organization. I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees!

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

PeopleMetrics

JULY 10, 2018

The more important question is this: “As an organization, what can we do today to put the customer first?”. And to really make this really real, each employee at a customer-centric organization should ask themselves this question: “What can I do today to create a better customer experience for our customer?”.

CEM 66

CEM VOC Touchpoint Social Media 66

Qualtrics

MAY 30, 2019

The best customer-centric organizations start at the top. CX and company leaders must model the importance of customer-centricity and let it trickle down to employees. Some ways to improve your customer service include: Offer multiple channels for support. Close the loop with customers.

CX 52

CX Customer Experience Customer Journey Map Close the Loop 52

PeopleMetrics

AUGUST 4, 2014

It’s a two-step process: Every year, we use our Voice of the Customer client feedback software and technology to pick out the clients that have received the highest rate of Recognize alerts (read more about a closed-loop system and action alerts here). Become More Customer-Centric Today.

Customer-Centric Organization 48

Customer-Centric Organization Customer Feedback Voice of the Customer Customer Experience 48