Shep Hyken

NOVEMBER 8, 2021

Bob Phibbs The Retail Doctor) While much has been made of the Great Resignation in retail, hospitality, and other service jobs – and it is serious – retail frontline workers often get some of the oddest and funniest requests. Here are 100 of the strangest things retailers have been asked by customers. by Bob Phibbs.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

Fonolo

JANUARY 4, 2022

Here’s a comprehensive list of the most important customer service statistics you need to know in 2022. These stats cover everything from interaction channel preferences, customer expectations, and attitudes towards the current state of customer service to guide your strategy moving forward. Source: Microsoft.

Customer Service 142

Customer Service Social Media Contact Center Artificial Intelligence 142

Fonolo

APRIL 4, 2023

Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. These stats cover everything from interaction channel preferences, customer expectations, and attitudes towards the current state of customer service to guide your strategy moving forward.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

Zendesk

MAY 17, 2022

According to our CX Trends Report, 73 percent of business leaders say there’s a direct link between customer service and financial performance. If companies want to increase profitability and brand loyalty, they need to use customer feedback (like CSAT scores) to their advantage. Hospitals: 69. Add customer self-service.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

Qualtrics

JULY 17, 2019

Imagine as a manager asking an employee to go above and beyond to solve a customer problem when they don’t feel supported or adequately educated to do so. Put your employees in customers’ shoes. It’s no different when it comes to delivering on the customer experience. Customers expect nothing less.

CX 29

CX Customer Experience Close the Loop Hospitality 29

Aquire

JANUARY 16, 2022

Customers expect chatbots to help them with practical issues, such as getting a quick answer in an emergency or finding a human assistant. This is a way to engage customers with personalized communication without having to distract a human employee from their duties. Chatbot use cases for customer feedback.

Government 52

Government Healthcare Retail AI 52