Shep Hyken

NOVEMBER 8, 2021

100 Totally Wacky & Weird Questions People Ask Retailers That Catch Them Off Guard—And Probably Make You Giggle, Too! Here are 100 of the strangest things retailers have been asked by customers. 7 Best Practices to Handle (and Ace) Customer Interactions by Aayushi Sanghavi. (G2) by Bob Phibbs.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

Zendesk

MAY 17, 2022

According to our CX Trends Report, 73 percent of business leaders say there’s a direct link between customer service and financial performance. If companies want to increase profitability and brand loyalty, they need to use customer feedback (like CSAT scores) to their advantage. customer satisfaction score is 73.55

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

Lumoa

NOVEMBER 29, 2021

Most organizations, that receive large amounts of customer feedback data, can buy text analytics solutions that help in making sense of the data and transform the chaotic customer voice data into structured info. And yet still, acting on the customer feedback is hard. Not always, but often.

Customer Experience 103

Customer Experience NPS Text Analytics Customer Satisfaction 103

Zendesk

MAY 19, 2021

Prepare reports: With the help of a customer service tool , you’ll create reports that provide insights into service requests and your team’s performance across channels. Your reports will help your team (and the company) identify areas of improvement, bringing them closer to meeting your customers’ expectations and achieving goals.

Customer Service 52

Customer Service Hospitality Hospitality Construction 52

Lumoa

JULY 10, 2018

Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info. And yet still, acting on the customer feedback is hard. Not always, but often.

Customer Experience 121

Customer Experience NPS Text Analytics Customer Satisfaction 121

SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. To give you a gist, a good CSAT score indicates a high level of customer satisfaction. 60- 80% is considered good as this range suggests that your business has more satisfied customers. So far so good?

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

Qualtrics

JULY 17, 2019

Particularly in organizations where you have multiple branches or outlets outside of head office, for example retail or hospitality, local managers play an important role in shaping the experience for their teams. It’s no different when it comes to delivering on the customer experience. Customers expect nothing less.

CX 29

CX Customer Experience Close the Loop Hospitality 29