Customer Experience Customer Experience Management CX CX Transformation 
Confirmit
DECEMBER 12, 2018
A couple of weeks back, we headed to sunny Stockholm to chat all things Customer Experience alongside other CX aficionados at the CX Transformation: Nordics event. The event brought together speakers from the likes of Sky, Uber and of course Confirmit, to discuss the transforming CX horizon.
Lumoa
MARCH 5, 2018
B2C customer experiences have set the tone of CX transformation. All the people, who receive advanced personalized customer treatment, come to work and. very often experience the same old "traditional" system. So, what is actually happening to B2B customer experiences? Does it sound familiar?
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SurveySensum
SEPTEMBER 14, 2020
Digital customer experience is the new battleground. . The companies that are winning the digitalization race are acquiring more customers and making more money! Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. .
Lumoa
MAY 19, 2020
There are a lot of stats that showcase how critical a customer experience program is to any business’ success. Some experts feel that companies stand to lose upwards of $75 billion if they don’t deliver a best-in-class experience. Choosing the right CX vendors is a challenge because there are so many options on the market.
Lumoa
OCTOBER 31, 2018
Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. Let’s find out what the field professionals actually experience. How to overcome those challenges?
ECXO
MAY 11, 2023
Educational articles by ECXO.org You’ll know that customer experience is a critical aspect of your business. In other words, they are truly customer-centric. Businesses with a customer focus are relentless in finding new ways to create value. They know that CX maturity is not an end game.
CX Journey
FEBRUARY 12, 2015
Before continuing, first quickly re-read the above, changing your context from personal to customer experiences. Then, having done that, let’s turn back to address the three questions posed from a CX perspective… 1. Simply put, your customer experience doesn''t exist in a vacuum. How can it NOT be about me?
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