Customer Experience Customer Service CX Pharmaceutical 
Bill Quiseng
JUNE 28, 2023
These “Profits over People” traditionalists care about their hospital’s labor, research, and equipment costs, Medicare reimbursements, pharmaceutical companies’ payments in cash and in-kind gifts, and their patients’ payments more than they do their patients. Let’s be revolutionary to improve the patient experience.
Steven Van Belleghem
JUNE 6, 2021
And since then, it has never been content to stay in its lane, launching services for payment (Amazon Pay, Amazon cash, Amazon Prime Visa), small business lending (Amazon lending), food delivery (in partnership with Olo), pharmaceuticals (acquiring PillPack), healthcare services for employees and family, media (Prime Video) and more.
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SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!
SugarCRM
JUNE 1, 2023
Process optimization and customer experience (CX) go hand in hand, although not many seem fully aware. Elmeq Motion , on the other hand, has seen the immense potential of articulated processes and the delivery of extraordinary experiences to its customers. Download our Case Study and get more insights!
Customer Bliss
JANUARY 25, 2018
Is your company customer obsessed? Tamar Cohen , Head of US Customer Experience for Zoetis , a leader in animal health services, shares how she led the leadership team in building the company’s CX platform and organization from the grounds up. Clarifying the Customer Experience to be Customer Obsessed.
Steven Van Belleghem
MAY 29, 2022
Or closer to commodity businesses: subscription box services like Birchbox and Stitchfix were able to rekindle the pleasure that comes with receiving a random selection of products. Because customers really do notice when brands really try to help or just want to sell. Bundle products. You would immediately choose for that one, right?
Zendesk
OCTOBER 31, 2023
Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals, and art. While some applications are obvious—customer service chatbots, for example—other use cases are more creative or abstract. Read more: Here’s how customer service teams are actually using AI 2.
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