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Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

Execs In The Know

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. During Customer Response Summit (CRS) Austin, Julie Weingardt, Chief Operations Officer at Turo, was one of our keynote speakers. Registration opens soon!

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Ten Years, Ten Lessons: Memoir of a CX Neophyte

CX Accelerator

Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 Year Two – “Have the laser focus of an Olympic athlete” – Marshall Martin It did not take long to understand that knowledge is power, especially in a customer service role. Ten years is a great deal of time in the life of a mortal.

CX 203
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6 Actions to Build a Company that Would Make Your Mom Proud

Customer Bliss

The ‘Make Mom Proud’ Standard For How to Treat Your Customers , but I share them with you here as a peek into the contents of this new book – established to provide you with a new set of tools to simplify and advance your customer experience and culture transformation. How would company act if every customer were your mom?

AI 83