Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Customer Bliss

MAY 17, 2016

THE WORLD’S LARGEST CUSTOMER EXPERIENCE EVENT IS BACK. Those silos are accountable to different leaders and metrics, and that lack of one-company leadership creates inconsistencies for the customer and how they experience your product. Around 2011-2012, Audi began to focus much more a customer-centric approach.

CX Transformation 32

CX Transformation CX Actionable Insights B2C 32

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Beyond Philosophy

DECEMBER 16, 2021

Consumers these days are more informed when they come to your retail centers today than they once were. If your digital experience isn’t quite ready for this role in the sales cycle, you should get it there. . To register for the next CX Network Live event, please click here. Before COVID, Dajani had the same experience.

Artificial Intelligence 78

Artificial Intelligence Sales CX Transformation CX 78

Customer Bliss

MARCH 22, 2018

” Claudiu mentioned that he lives by this quote, and I think it’s a phrase that truly embodies what customer experience is about. Our work as CX practitioners is to put the customer first and think about how we can positively affect their interactions with our brand and organization.

Finance 51

Finance CX CX Transformation Healthcare 51

Qualtrics

JUNE 20, 2019

There are more than 11,500 Post Office branches around the UK, making it the country’s largest retail network. So how does the Post Office deliver high-quality and consistent customer experience across such a varied set of branches? When I was a chef, it was all about customer service not customer experience.

CX 44

CX Hospitality Hospitality NPS 44

Customer Bliss

AUGUST 3, 2018

In this episode, we talk about the evolution of both customer experience as a holistic experience and of the chief experience officer and chief customer officer roles over the past few decades. 7 Customer Experience Insights You Can Apply to Your Organization. Social media has ushered in urgency.

CX 48

CX Social Media NPS Customer Loyalty 48

Customer Bliss

AUGUST 31, 2018

As a new member to the team, here’s what John learned in the first three months of this role: Listen and see what value and experience you can bring to the transformation. As with many of our other customer experience leaders , John spent a majority of his time listening to and learning from other colleagues.

Gaming 48

Gaming CX Transformation CX Start-ups 48

Customer Bliss

AUGUST 31, 2018

As a new member to the team, here’s what John learned in the first three months of this role: Listen and see what value and experience you can bring to the transformation. As with many of our other customer experience leaders , John spent a majority of his time listening to and learning from other colleagues.

Gaming 40

Gaming CX Transformation CX Start-ups 40