Fonolo

OCTOBER 10, 2019

If you were to check your company’s social media mentions right now, there is a very good chance you would find customers trying to get your attention. Power , 67% of online users are leveraging social media to get in touch with companies for support. Some brands are funny on social media.

Social Media 73

Social Media Customer Service Social Listening Omnichannel 73

Sprinklr

OCTOBER 12, 2021

Leveraging first-party data sources to more accurately target customers. Many Sprinklr customers are finding new, exciting ways of delivering the same if not greater output from their marketing investments. Some customer examples include: Retail organizations. Telecommunications. Financial services.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

JULY 29, 2021

Brands that capture product insights from review sites, social media, and other digital channels to build a customer-centric product strategy can help grow their business dramatically. Retailer management: Analyze customer’s voice for any particular retailer, offline or online, to streamline operations and maintain quality.

CXM 111

CXM Manufacturing Social Media Social Listening 111

Sprinklr

OCTOBER 12, 2021

Leveraging first-party data sources to more accurately target customers. Many Sprinklr customers are finding new, exciting ways of delivering the same if not greater output from their marketing investments. Some customer examples include: Retail organizations. Telecommunications. Financial services.

CXM 65

CXM Social Media Social Listening Retail 65

CSAT.AI

MARCH 27, 2023

Customer relationships impact the amount of business a company does. Here are some actions that help build the kind of customer experience that makes lasting, beneficial relationships. Identify customer needs Want to know what customers need? Social listening and behavioral analysis are helpful too.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Aquire

DECEMBER 21, 2021

Since we specialize in customer experience, we made a list (and checked it twice) of New Year’s resolutions to consider to improve your customer service in the new year. Rassas The Formula for Leading a Customer Service Culture: T + R2 + C3 = Great Customer Service , by Don Stuckey. This is an exciting one.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.

Social Media 52

Social Media Artificial Intelligence AI Retail 52