Sprinklr

OCTOBER 13, 2021

Is your brand a large retailer with thousands of locations around the globe? These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Ensure a consistent experience. Or a restaurant franchise spanning multiple geographies?

Social Media 101

Social Media CXM Social Listening Compliance 101

Execs In The Know

FEBRUARY 17, 2023

The ideal social media management platform captures conversations, filters, and sorts through the noise with the help of AI, automates workflows for determining urgency, and leverages intelligent routing to get the most impactful mentions to the right team at the right time. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Fonolo

OCTOBER 10, 2019

Good customer service doesn’t just involve resolving complaints, but also engaging happy customers and then turning them into repeat customers and brand evangelists. Ensure that your customer service team is engaging with those who are leaving positive comments as well as those who are posting complaints. .

Social Media 73

Social Media Customer Service Social Listening Omnichannel 73

Aquire

OCTOBER 26, 2021

If there’s one thing that’s accepted as truth in the customer experience world, it’s that CX personalization is a must-do. From emails that address customers by name to relevant product recommendations based on behavioral predictions, personalization can bring huge value to both customers and companies alike when used wisely.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Zendesk

MAY 19, 2021

After years of helping customers find answers to their queries and honing your service skills , you’re ready to take on more responsibility. But managing a team of agents and consistently delivering excellent customer experiences is no easy task. Social listening tools like Sprout Social.

Customer Service 52

Customer Service Hospitality Hospitality Construction 52

Zendesk

JUNE 17, 2022

Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Customer feedback management examples.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

SurveySensum

SEPTEMBER 19, 2022

And they focus on providing better and better experiences to their customers. Encourage customers to co-creation. Do you know how GoPro, the action camera manufacturer manages to nail customer experience with each new product release? They listen to customers through their dedicated community and forums.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Comm100

FEBRUARY 6, 2018

Comm100 is a customer engagement solution with live chat as its hub — or core function. Its mission is simple — help companies of all sizes provide quality customer experiences, regardless of channel. Hootsuite also lets businesses build influencer lists, engage in social listening, and set contests and campaigns.

Social Media 42

Social Media CRM Omnichannel Invoicing 42