Aquire

DECEMBER 21, 2021

RELATED: Innovation in the Retail Industry: The Future of Customer Experience. For example, do you practice social listening? Monitoring how people talk about your brand — on social platforms, review sites, forums, etc. — Giveup : Quit data silos. is a great way to find out what works and what doesn’t.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Fonolo

OCTOBER 10, 2019

Listen and Analyze. Social listening involves monitoring online conversations to get a sense of how customers are responding to your products and/or services. This is an important part of any company’s social media strategy. It can also help you assess the overall sentiment they hold towards your brand.

Social Media 73

Social Media Customer Service Social Listening Omnichannel 73

Aquire

OCTOBER 26, 2021

Whatever the reason, personalization makes sense: retail giants like Amazon and entertainment companies like Netflix have even built recommendation algorithms into their very value proposition. Spotify’s yearly reports on what music each user listened to, Netflix’s “Because you watched X”, and so on. Recommendations from Netflix.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Zendesk

OCTOBER 22, 2021

But when done right, it can generate a great deal of revenue growth and provide opportunities for competition analysis and social listening. Here are a few suggestions for social selling on Twitter: Create automated tracking lists: Follow existing customers, strong prospective customers, and competitors via a Twitter Stream.

Social Media 98

Social Media Sales Start-ups Social Listening 98

Zendesk

MAY 19, 2021

But this isn’t an entry-level job, so most employers are looking for applicants with several years of experience in customer service or a related field (like retail or hospitality). Social listening tools like Sprout Social. Make sure to mention if you have experience working with: Help desk tools like Zendesk.

Customer Service 52

Customer Service Hospitality Hospitality Construction 52

Sprinklr

OCTOBER 13, 2021

Is your brand a large retailer with thousands of locations around the globe? These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Or a restaurant franchise spanning multiple geographies? Monitor your competitors.

Social Media 101

Social Media CXM Social Listening Compliance 101

Execs In The Know

FEBRUARY 17, 2023

The ideal social media management platform captures conversations, filters, and sorts through the noise with the help of AI, automates workflows for determining urgency, and leverages intelligent routing to get the most impactful mentions to the right team at the right time.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Zendesk

JUNE 17, 2022

Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. In the case of your salt and pepper shakers, you could try to change the retail price of the product. Conversations in online forums. Customer feedback management examples.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

SurveySensum

SEPTEMBER 19, 2022

Take for instance, in a retail store like IKEA, customers will find it difficult to locate products. Social media channels and forums are great examples of indirect VOC data sources. With social listening, you can cater to all this chatter on the web. They need an assistant to locate it or a guide to take them there.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Comm100

FEBRUARY 6, 2018

Hootsuite also lets businesses build influencer lists, engage in social listening, and set contests and campaigns. As a social media software, it excels in marketing. Another drawback to Sprout Social is that it requires customers to pay a higher monthly fee per user to unlock social listening capabilities.

Social Media 42

Social Media CRM Omnichannel Invoicing 42