Reducing Churn by 12%: The Impact of Onboarding Surveys in Retail Fintech
SurveySensum
DECEMBER 25, 2023
Surveys right after a touchpoint? They’re like lifesavers, reducing customer churn and protecting customer experience. Let’s delve deeper into this with a detailed use case from a retail fintech company I’ve recently collaborated with. It could stop me from switching brands.
Let's personalize your content