Fonolo

JULY 5, 2023

Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Here’s your complete guide to improving customer perception of your business. Why is Customer Perception Important?

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

OCTOBER 12, 2021

This allowed their customer services team, including sales consultants, to manage and convert inbound traffic from paid social media while collecting valuable insight on preferences and buying signals. Today, David works with some of the world’s largest advertisers to evolve their media strategy through Sprinklr’s Unified-CXM.

CXM 72

CXM Social Media Social Listening Retail 72

CommBox

MARCH 2, 2022

But customer service isn’t just about answering questions from emails and phone calls. For starters, you can check your social inbox (if you use social media as a channel to receive queries from customers) or customer service platforms like CommBox.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Sprinklr

OCTOBER 12, 2021

This allowed their customer services team, including sales consultants, to manage and convert inbound traffic from paid social media while collecting valuable insight on preferences and buying signals. Today, David works with some of the world’s largest advertisers to evolve their media strategy through Sprinklr’s Unified-CXM.

CXM 65

CXM Social Media Social Listening Retail 65

Aquire

DECEMBER 21, 2021

Since we specialize in customer experience, we made a list (and checked it twice) of New Year’s resolutions to consider to improve your customer service in the new year. The customer experience industry offers lots of opportunities to innovate, especially online. For example, do you practice social listening?

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

SurveySensum

JUNE 29, 2023

In a world where customer expectations are soaring, it’s essential to go beyond conventional marketing techniques and delve into the realm of customer satisfaction best practices. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

CallCare

NOVEMBER 23, 2021

This, in turn, results in lengthier call-handling times, a bad customer experience, and disgruntled agents. Customers have a preference for human connections, and there is always a pleasant emotion when users realise humans rather than machines are helping them. Importance of Empathy in Customer Experience.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Zendesk

OCTOBER 20, 2023

The plan gives your business a blueprint to achieve your customer service goals. It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Simply put, a customer service plan serves as a roadmap for streamlining and strengthening customer support.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

1 to 1

MARCH 2, 2023

Workforce reductions are tempting in the face of economic headwinds but technology and customer experience experts urge contact center leaders to take the long view, and resist. Myron said other areas where contact centers will increase technology investment in 2023 include self-service automation and conversational AI/chatbots.

CX 26

CX Contact Center Artificial Intelligence Social Media 26

Fonolo

MAY 7, 2019

The call center remains the ideal avenue to funnel in customers who are less tech-literate as well as those with more complex concerns. However, social media is an excellent avenue to resolve less complex concerns that a buying public are hoping to resolve quickly. Their presence on social media is no exception.

Social Media 70

Social Media Customer Service Omnichannel Social Listening 70

Aquire

OCTOBER 26, 2021

If there’s one thing that’s accepted as truth in the customer experience world, it’s that CX personalization is a must-do. From emails that address customers by name to relevant product recommendations based on behavioral predictions, personalization can bring huge value to both customers and companies alike when used wisely.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time?

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Fonolo

APRIL 11, 2023

We’ll also provide tips for contact centers that manage customers – and queues – on other channels, including text, social media, and chat. Deploy call-back technology Robust call-back technology like Fonolo’s suite of call-back solutions allows customers to request a call-back instead of waiting on hold.

Contact Center 81

Contact Center Social Media Social Listening Customer Satisfaction 81

Sprinklr

OCTOBER 7, 2021

The proliferation of digital channels combined with the right technology lets you explore data and insights about competitors in ways you couldn’t before. To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. Executive strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Aquire

OCTOBER 5, 2021

Troubleshooting problems via innovative customer service technology like cobrowsing or video chat. Posting on social media about a positive or negative experience. The takeaway is: no channel is too small to be part of your overall digital customer service strategy. The Ultimate Guide to Customer Support.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Sprinklr

OCTOBER 13, 2021

Social media and other digital channels have created news to interact with customers. These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Choosing the right technology for your multilocation marketing strategy.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

JULY 22, 2021

From marketing to product development, customer feedback about your products is the lifeblood of your brand. But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. This is also increasingly how other consumers learn about your products.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

Comm100

FEBRUARY 5, 2018

Social Media Software. Exploring A Broad Term: What Is Customer Engagement Software? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Auto Jockey : Provides tools for capturing customer activity and information, social media, and sales and service integration.

Social Media 42

Social Media CRM Omnichannel Invoicing 42