Zendesk

JUNE 17, 2022

Your experience at the ice cream parlor shows why it’s not enough for businesses to just gather customer feedback—they must act on it, too. Companies that create a process for collecting, analyzing, and acting on customer feedback improve their chances of impressing buyers. What is customer feedback management?

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Aquire

OCTOBER 8, 2021

improvement in site speed results in retail consumers spending almost 10 percent more? Customer feedback can come in handy for this. If you don’t know what your customers want, just ask them. Check out 27 ideas to grab your customers’ attention. Pay attention to workflows you use for customer service.

Retail 98

Retail Start-ups Social Listening Sales 98

Zendesk

MAY 19, 2021

Many customer service agents reach a point in their career when they decide they want to transition into a new role. Those next steps could take you in many directions: sales, customer success, or people ops, to name a few. But one of the most likely moves is to become a customer service manager.

Customer Service 52

Customer Service Hospitality Hospitality Construction 52

Aquire

DECEMBER 21, 2021

Since we specialize in customer experience, we made a list (and checked it twice) of New Year’s resolutions to consider to improve your customer service in the new year. Finances : Save costs with self-service. And in business, finding cost-effective ways to deliver better services is a year-round pursuit.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

SurveySensum

SEPTEMBER 19, 2022

Integrate insights from customers into decision-making. Reduce customer churn. Build social proof with positive reviews. Celebrate your team with complimenting feedback. Encourage customers to co-creation. Improves customer service. Voice of the customer – Visualization at various stages.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52