InteractionMetrics

JUNE 16, 2016

Unstructured data presents a goldmine of information, but mining that gold is no easy task—it requires coding with detailed text analysis. To be clear, unstructured data includes customer survey text comments, customer service calls, emails, chats, reviews, and other narrative sources of information.

Unstructured Data 40

Unstructured Data Data Mining Voice of the Customer Customer Survey 40

Sprinklr

JULY 22, 2021

From marketing to product development, customer feedback about your products is the lifeblood of your brand. But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. And the next one.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The goal is to better understand your customers, earn their trust, and improve customer experience. Without it, you’ll never know what a customer wants or expects.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Zendesk

FEBRUARY 10, 2022

Given the important role CX plays in boosting customer retention and loyalty, it’s critical for companies to make it a priority. Consistently reevaluate customer feedback and analyze real-time data to identify areas of improvement. You can use customer service software like Zendesk to aggregate and analyze this data.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

SurveySensum

APRIL 12, 2022

Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from the unstructured data with its text analysis and gives you actionable insights. NPS, CES, CSAT surveys and more.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

InteractionMetrics

APRIL 24, 2015

Check out our latest Slideshare about this topic and read on, because these are the kinds of errors that alienate customers, waste time, and lead to misguided business decisions. Get smart with your customer feedback. Get a Free Survey Mini-Audit. We’ll examine a few of your survey questions.

Unstructured Data 45

Unstructured Data Customer Feedback Start-ups Customer Satisfaction 45

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. You may find it easy to collect data manually from a hundred customers.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52