Lumoa
FEBRUARY 9, 2023
Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.
PeopleMetrics
MARCH 1, 2018
Finance departments take lots of factors into consideration when trying to make long-term revenue predictions, but often fall short because they're not seeing the whole picture. In this edition of #CXSecrets, I'm going to reveal how measuring customer experience can help companies more accurately predict long-term revenue.
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ECXO
APRIL 2, 2023
These days there are numerous ways in which information technology is crucial to many organizations from business to education to health to finance and more. Although there isn’t a single CX framework, most if not all will subscribe to the fundamental importance of listening and acting on customer feedback, also known as Closing the Loop.
ECXO
APRIL 2, 2023
These days there are numerous ways in which information technology is crucial to many organizations from business to education to health to finance and more. Although there isn’t a single CX framework, most if not all will subscribe to the fundamental importance of listening and acting on customer feedback, also known as Closing the Loop.
Lumoa
FEBRUARY 15, 2021
Below, we are going to cover some of the more common integrations our customers at Lumoa use to provide an example of how they work. Send customer feedback to Lumoa You can easily send the feedback that you collect to Lumoa. Read more about how Simple Finance improved their ticket routing system with Lumoa.
Aquire
MAY 19, 2021
Gartner sums it up nicely as: “The practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy. Trying to improve the finance customer experience and meet rising customer expectations?
SurveySensum
FEBRUARY 9, 2024
Know the information you seek and select your methods accordingly, whether it’s customer feedback surveys, interviews, focus groups, or a combination. Start asking the right questions at the right touchpoint with CSAT surveys. The same survey saw that 64 percent of customers prefer purchasing from a brand that knows them.
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