Beyond Philosophy

NOVEMBER 8, 2017

Customer satisfaction is a lot like Maximus. Though severely injured (like Maximus before killing Commodus) as a concept and metric, there are those who, perhaps with the best of intentions, are endeavoring to keep satisfaction alive. Entering the arena, Commodus dejectedly says to Maximus: “What am I going to do with you?

Customer Satisfaction 60

Customer Satisfaction Machine Learning B2B Customer Loyalty 60

Fonolo

MARCH 12, 2019

Being helpful saves customers time and money and greatly impacts customer satisfaction. On a recent trip to Florida, my girlfriend could not understand how I could be excited by the prospect of visiting a grocery store. They Provide a Seamless In-Store Experience. In Conclusion.

Customer Experience 86

Customer Experience Retail Omnichannel Customer Satisfaction 86

Beyond Philosophy

JULY 5, 2016

Human-engineered experiences also require that measurement techniques be sensitive to the components that drive, or detract from, what customers get from their vendor relationships. Accueil, a sense of actual humanity in all aspects of customer experience delivery, matters a great deal. We’re in violent agreement here.

Customer Experience 84

Customer Experience Engineering Customer Loyalty B2C 84

Intercom

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. It’s easier to test new customer acquisition strategies.

Real Estate 111

Real Estate CX Social Media Start-ups 111

Beyond Philosophy

NOVEMBER 3, 2014

So why can’t I do this at my home in Sarasota, Florida? My kids use home delivery in the UK all the time as they have busy lives and don’t want to spend it at the supermarket. I suspect that many of the consumers that love this service in the UK would agree with my kids on this point. The US Hasn’t Embraced Home Delivery for Groceries.

E-commerce 88

E-commerce Retail Transportation Customer Retention 88

Beyond Philosophy

OCTOBER 6, 2014

Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 60

Net Promoter Score Customer Experience Customer-Centric Organization CX 60

Beyond Philosophy

OCTOBER 6, 2014

Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 60

Net Promoter Score Customer Experience Customer-Centric Organization CX 60

Steven Van Belleghem

DECEMBER 1, 2021

That’s a no-brainer, of course but perhaps more surprising is that research by the University of Sydney, University of Florida, and Rutgers University recently uncovered that serendipity and seemingly random discoveries can play a huge role in customer satisfaction. Reinventing customer loyalty. Partner in Life.

Customer Experience 130

Customer Experience Customer Loyalty Gaming Start-ups 130

Execs In The Know

MAY 2, 2022

A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. Don’t Overthink or Overspend: Keep Your Focus on What Impacts Customer Loyalty. If you’re ready to level up your CX for economic volatility, we’re here to help.

CX 97

CX VOC Customer Journey Map Contact Center 97

Beyond Philosophy

NOVEMBER 28, 2016

Beyond extremely macro connection to sales, customer satisfaction (as expressed through the ACSI) has been shown to have little direct connection to purchase behavior, to the tune of 0.0% Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. correlation.

Customer Experience 145

Customer Experience Customer Loyalty Customer Satisfaction Sales 145