Intercom

JULY 25, 2022

Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more. There’s a scarcity of customer engagement talent.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

Zendesk

JULY 21, 2021

Regularly communicate with potential customers on their preferred channels to continue building your relationship with them. Jordan Cocklin, sales director at Virtual Hold Technology Solutions , suggests finding a good “cadence of touches.” Matt Peoples, CX and technology consultant at Virtual Hold Technology Solutions.

Sales 98

Sales Start-ups Outlook Technology 98

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Prior to The Energists, Jonathan was VP Marketing & Technology at Schlumberger. Sue Andrews.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Prior to The Energists, Jonathan was VP Marketing & Technology at Schlumberger. Sue Andrews.

Customer Service 182

Customer Service Start-ups Education Gaming 182