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Why engaging HR, Finance, Legal, and IT to embrace the customer is vital!

Beyond Philosophy

Recognize How Finance Affects the Customer Experience This connection becomes evident once you remember who controls the budgets. Finance determines how and when to spend money. Budgets significantly affect whether you can afford the technology that can help you gather data and measure your results. Click here.

Legal 78
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Top 5 Business Phone Systems for Banking and Finance

Hodusoft

Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. One of the areas where this evolution is most evident is in the way banks communicate with their customers. What is a banking phone system?

Finance 52
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Navigate CFPB Rulings, Compliance, and Vehicle Repossessions with IDP

Lightico

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

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Combatting Fraud with Lightico’s Advanced Identity Verification Capabilities

Lightico

Lightico is a cutting-edge technology platform that empowers businesses to effortlessly interact with customers in real-time during various touchpoints of their journey. Preventing Fraud: ID verification helps businesses minimize the risk of fraud by ensuring that the customer is who they claim to be. What is Lightico?

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Books on Customer Growth That Are a Must Read

VOZIQ

Here’s our pick of the quarter; let’s begin with an insightful book that delved deep into customer research. Based on surveys and interviews with more than 100,000 respondents, it becomes clear that fans have the highest customer value and therefore contribute significantly to the economic success of a company.

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom

Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more. There’s a scarcity of customer engagement talent.

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Why should you move from Legacy PBX to Modern Contact Center Software?

Hodusoft

The one point every business harping upon over the last two years unanimously is customer experience. Any customer service leader will tell you that customer experience has always been a second fiddle— the lowest rung in the rank of elites among sales, marketing, and finance. Fusing new technologies. Functions (i).