Ameyo Callversations

SEPTEMBER 8, 2021

Typically, agents in outbound call centers work on the customers’ data stored in the software, leading them to make sales and cold calls and spend time helping customers upgrade their services. Businesses uses auto dialers in various settings and industries, including sales, health care, education, and hospitality.

Social Media 93

Social Media Contact Center Sales Entertainment 93

Steven Van Belleghem

SEPTEMBER 15, 2020

An interesting development here is the introduction of “voice”, like in the case of Walmart partnering with Google Home in order to provide customers with the ability to shop for more than 2 million items through voice shopping. One in which the customer is in fact completely taken out of the equation.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

Zendesk

SEPTEMBER 5, 2023

The software integrates with customer relationship management (CRM) platforms so agents always have access to relevant customer data. Bots and virtual assistants: Automated systems use natural language processing and machine learning to provide instant responses and useful resources.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Why is NPS ® going up or down?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. TechnologyAdvice is dedicated to educating, advising, and connecting buyers and sellers of business technology. Get a solution that is…”.

Contact Center 210

Contact Center CRM Technology Technology 210

Taylor Reach Group

APRIL 25, 2018

Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty and reward conference. By attending, you’ll have the opportunity to network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Intercom, Inc.

SEPTEMBER 30, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. For anyone who doesn’t know, it was founded in 2015 by Priscilla Chan and Mark Zuckerberg to help solve some of society’s toughest challenges, like eradicating disease and improving education.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Qualtrics

JULY 23, 2019

Hilary Mason – Mason is the Founder & CEO of Fast Forward Labs, a machine intelligence research company, and the Data Scientist in Residence at Accel Partners. She’s also GM for Machine Learning at Cloudera and a self-proclaimed cheeseburger lover. Follow Hilary for the latest in data and data science. ( @hmason ).

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. LinkedIn : [link]. She is also the Founder of H.E.E.L.P. Foundation.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

MARCH 29, 2022

It helps you create powerful in-context experiences that maximize customer acquisition, engagement, retention, and the lifetime value of your customers, building strong customer relationships at every touch point. And so the winners will be those businesses that focus on truly, genuinely building personal relationships.

Start-ups 118

Start-ups Innovation Sales NPS 118