Shep Hyken

OCTOBER 22, 2021

Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. He shares six ways companies and their brands can deliver an exceptional customer experience. While invoice factoring , you are investing in the customer experience.

Business Management 131

Business Management Invoicing Customer Experience Finance 131

SugarCRM

OCTOBER 24, 2023

Instead of repetitive manual tasks, your teams can focus on fostering deeper customer relationships or developing innovative ideas. For example, when a customer’s invoice is overdue, your CRM can be programmed to automatically send a reminder to the customer.

CRM 26

CRM AI Invoicing Predictive Analytics 26

CallCare

AUGUST 11, 2023

With almost two-thirds of chief economists believing a global recession is likely in 2023 , the business world is once again bracing itself for another period of turmoil and looking for innovative ways to not just survive but thrive. How to prepare for a recession: should you double down on customer services?

Customer Service 52

Customer Service Non-Profits Invoicing Innovation 52

SugarCRM

DECEMBER 22, 2022

Like the cars it sells, Casabaca is a brand that sets the standard for others, constantly innovating and bringing change to an industry that’s remained mostly static in the region. In its first implementation of SugarCRM, the company was able to digitize these processes to conduct simple activities like collecting data and sending invoices.

Customer Experience 26

Customer Experience CRM Invoicing Manufacturing 26

Experience Investigators

MARCH 23, 2021

Never dealing with customers. It’s shockingly easy, in today’s business environment, to never actually interact with customers. Web sites are designed, invoices are sent, and even customer feedback surveys are requested, but everything is so wonderfully automatic! Don’t worry about the big fish. Worry about your pond.

Customer Experience 98

Customer Experience Contact Center Close the Loop Invoicing 98

SugarCRM

JULY 25, 2023

An “All-in-One” CRM refers to a comprehensive Customer Relationship Management (CRM) system that combines multiple functionalities and features into a single software solution. It aims to provide a centralized platform for managing various aspects of customer relationships and business operations.

CRM 26

CRM Compliance Innovation Sales 26

Intercom, Inc.

NOVEMBER 25, 2021

Shep Hyken on getting customers to come back again and again. Customer retention is the new conversion. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Even if they never see a customer, because their job ultimately affects customers.

CX 206

CX Social Media Start-ups Invoicing 206