Win the Customer

DECEMBER 11, 2023

Net Promoter Score (NPS) A fundamental metric, NPS reflects the likelihood of customers recommending your brand to others. This indicator encapsulates overall customer satisfaction, serving as a compass for understanding the sentiment and loyalty of your customer base.

Sentiment Analysis 69

Sentiment Analysis Net Promoter Score Predictive Analytics Customer Experience 69

Win the Customer

AUGUST 8, 2023

This is where Artificial Intelligence (AI) steps in as a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. These intelligent systems engage with customers in real-time, be it on a website, app, or social media platform.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Which Platform Fits Your Needs?

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Experience Investigators

MAY 7, 2024

I bet you can relate to these points of interaction: Hyper-Personalization : This is not just about addressing customers by their names but understanding their unique preferences at a granular level. AI analyzes individual purchase history, browsing behavior, and social media activity to craft experiences that resonate on a one-to-one level.

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

CSAT.AI

SEPTEMBER 25, 2017

Opinions shared on social media and review sites might be in the thousands daily. Many companies use social media monitoring tools to find and review one-by-one brand mentions, but what those tools don’t tell you is how do consumers feel about your brand.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Logicalware

JULY 26, 2023

Contact centres can offer instant and personalised support by leveraging AI, significantly reducing response times and enhancing overall customer satisfaction. Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Logicalware

MARCH 1, 2023

For example, a customer may start their shopping journey by browsing products on a website but then choose to visit a physical store to see the product in person before making a purchase. Alternatively, a customer may receive personalised recommendations via email or social media, which they can then purchase in-store.

Customer Experience 52

Customer Experience Customer Service Touchpoint Sentiment Analysis 52