Customer Service Life

APRIL 12, 2023

Image by Gerd Altmann from Pixabay One of my favorite things about writing and speaking about customer experience, customer service, and contact centers is the opportunity to connect with others in the industry and talk about topics that are near and dear to my heart. In retrospect, this was a wonderful CX lesson.

Customer Service 78

Customer Service Contact Center Voice of the Customer CX 78

Intercom, Inc.

DECEMBER 21, 2021

. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. You can’t always get what you quant: Bringing numbers to life through user research.

Innovation 196

Innovation Engineering Entertainment Start-ups 196

CSAT.AI

APRIL 21, 2022

Updated April 2022 (originally posted 4 December 2019). As they grow, clear policies help define brand, develop customer experience (CX) and assist companies to scale. For example, some companies don’t trust their customer service agents to use their accumulated knowledge and judgment.

CX 52

CX Customer Service Gaming AI 52

Zendesk

FEBRUARY 16, 2022

All GTM strategies are based on the three Cs: C ustomers: What problems do your customers have? For example, let’s examine the Customer category for an office supply store that conducts B2B and B2C sales. Who: B2C customers who previously worked in an office and are now being asked to return after two years of working from home.

B2C 52

B2C Social Media CRM B2B 52

Intercom

DECEMBER 14, 2023

That transformative power is most evident in the customer service space. This was the year we launched our breakthrough GPT-powered chatbot, Fin , capable of instantly resolving up to 50% of customer queries. The best service is no need for service at all Liam: Hello there, and welcome to Inside Intercom.

AI 98

AI Start-ups Legal Technology 98