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Leading Contact Center Conferences and Events

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The main stage will feature other remarkable professionals who are redefining the future of work and elevating the customer experience through innovation. The diverse topics covered include: innovations in workforce engagement, Avaya’s roadmap for the future of CX and discussions about the merits of SIP technology.

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5 Must-Attend Customer Service Conferences in 2019

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Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. It’s the place where customer care, CX, and CS leaders come together to network and learn. Where: Las Vegas, Nevada. When: April 7-10, 2019. The Panelists.

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Catch Fonolo at the 19th Annual Customer Contact Week in Las Vegas

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If you’re deeply invested in the customer service industry, you already know this one fact: June will be an exciting, educational month thanks to the 19 th Annual Customer Contact Week, held this year from June 18-22 at The Mirage Hotel in Las Vegas, Nevada. CX Architect, Banner Health. VPs & Directors of Contact Centers.