Beyond Philosophy

MAY 7, 2022

Often, organizations use what is easiest to use, e.g., sales numbers, geo locations, delivery records, rather than all that is available. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. appeared first on CX Consulting.

AI 78

AI Management Consulting Contact Center Customer Relationship 78

Beyond Philosophy

MAY 8, 2021

Colin explains that most people lie in Customer Experiences to get the sale or to avoid upsetting the customer. 26:21 We share our advice on how to manage honesty in your Customer Experience and why it is imperative. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Customer Experience 103

Customer Experience Management Consulting Customer Relationship AI 103

Lumoa

APRIL 24, 2018

In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. How likely are you to recommend Net Promoter System to your CX colleagues? (on Why did you give that score?

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Beyond Philosophy

SEPTEMBER 10, 2022

23:56 Zhecho shares another example from a luxury store in California that measured the brain activity of an employee while managing the emotional experience and how it resulted in more sales for the store. 27:51 Ryan shares his experience with managing emotions and shares his advice for how to apply this in a real world experience.

Finance 68

Finance Healthcare Management Consulting Start-ups 68

Customer Bliss

JULY 4, 2017

They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Sandy Spring Bank received the 2015 CX Innovation Award given to the top 5 organizations globally by the Customer Experience Professionals Association. Episode Overview.

CX 57

CX Net Promoter Score Real Estate Manufacturing 57

Beyond Philosophy

DECEMBER 8, 2021

Earned Growth Rate separates referral growth from the other growth strategies organizations implement, that can include acquisitions, sales and marketing, or new store locations, among others. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Net Promoter Score 60

Net Promoter Score NPS Management Consulting Customer Experience 60

Customer Bliss

MARCH 28, 2019

In my conversation with Allison Pickens, the Chief Operating Officer at Gainsight , a customer success SaaS organization, you’ll hear how her background in strategy and management consulting, and investment banking, allowed her to thrive in her current position. Build Customer Success Internally and Externally.

Start-ups 52

Start-ups Management Consulting CX Engineering 52

Qualtrics

DECEMBER 20, 2018

I get to work with engineering teams to build products focused on helping customers optimize their Digital CX, and their employee experience across the moments and touchpoints that matter. My own why is to always put experiences first (whether they are for family, colleagues or in my customer and product interactions).

Engineering 34

Engineering Business Administration Management Consulting Touchpoint 34

Qualtrics

DECEMBER 20, 2018

I get to work with engineering teams to build products focused on helping customers optimize their Digital CX, and their employee experience across the moments and touchpoints that matter. My own why is to always put experiences first (whether they are for family, colleagues or in my customer and product interactions).

Engineering 20

Engineering Business Administration Management Consulting Touchpoint 20