CX New York Technology Touchpoint 
Beyond Philosophy
APRIL 26, 2017
Race Through New York With Jimmy Fallon instead has a “virtual line.” Every customer’s journey has emotional touchpoints that influence the customer’s emotions, for better or worse. Make sure you are creating an excellent, up to date CX for your customers. 5 Things You Can’t Forget About CX During the Vacation Season.
Execs In The Know
JUNE 7, 2023
Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. Key CX Outsourcing Considerations In a recent discussion with our community of CX leaders, they shared their insights and concerns regarding CX outsourcing.
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Shep Hyken
NOVEMBER 1, 2021
Our mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover, and buy anything, and empower businesses and content creators to maximize their success.” Never miss the opportunity to improve your CX! Follow on Twitter: @Hyken.
Shep Hyken
DECEMBER 26, 2022
2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.
ECXO
AUGUST 2, 2023
He is a New York Times and Wall Street Journal bestselling author and researcher and has been inducted into the American National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. He spoke about From CX to Distinctive Experiences in a presentation and Q&A session.
Zendesk
MARCH 2, 2023
This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show. And now that technology permits me as the consumer to really have leverage in the relationship, I want to make sure that you are personalizing my experience in a very special way.”
Shep Hyken
SEPTEMBER 26, 2022
Take a look at the future of CX analytics. And with large companies deploying the latest technology at speed, those who don’t maintain pace risk getting left behind. It’s possible to get powerful insights by looking at different touchpoints, which include calls, websites, social media, reviews, and more.
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