Steven Van Belleghem

FEBRUARY 24, 2021

Though this channel has a broader scope than mere CX, you’ll find many talks there with top marketing gurus like Gary Vaynerchuck, Brian Solis and Seth Godin. Neil Patel is a New York Times bestselling author and one of world’s top marketers.

CX 98

CX Customer Experience Social Media Innovation 98

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to make do with fewer resources, while others are increasing CX investment. The organizations that can’t hold onto their best people are seeing it negatively impact the CX.

Customer Experience 123

Customer Experience AI Outlook CX 123

Zendesk

FEBRUARY 17, 2021

In 2020, tens of thousands of retail professionals descended as usual on the Javits Center in New York City for the National Retail Federation’s Big Show. Doing retail well means giving CX the attention it deserves as both a competitive differentiator and a business priority. Listening to customers to create better CX.

Retail 98

Retail E-commerce CX Start-ups 98

Comm100

AUGUST 17, 2022

Shep Hyken, CX expert and a New York Times best-selling author sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, to discuss the state of customer experience (CX) today. Answer: “It didn’t start out as CX, it started out as CS, that’s customer service.

CX 73

CX Start-ups Omnichannel Technology 73

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Video will be Preferred CX Platform.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Shep Hyken

FEBRUARY 8, 2022

An Evolutionary Moment for CX. Per Forrester, more than 60% of customer experience professionals say their businesses lack closed-loop processes for CX feedback. For example, if, on average, your customers are willing to stand in line for 5 minutes but they start to get upset at the 10-minute mark, open up a new line at 9 minutes.

Healthcare 82

Healthcare Start-ups Customer Survey AI 82

Intercom

JANUARY 11, 2024

Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less. And what could people who manage CX leaders specifically do better?

Customer Service 86

Customer Service CX AI Start-ups 86

Confirmit

SEPTEMBER 25, 2018

It’s that time of year again, where employees at Confirmit get ramped up to celebrate CX Day , and more importantly our customers! This year we plan to celebrate our clients that won ACE Awards by showcasing them on a dedicated website for CX Day. Here’s a hint: We’ll be celebrating in New York, Milan and Japan.

CX 40

CX Voice of the Customer Technology Technology 40

Zendesk

JULY 8, 2021

She made that happen by joining forces with Kate Doyle, a former educator, to co-found KindWork , a non-profit organization that helps talented young people of color from overlooked communities in the metro New York City area launch new careers in the innovation economy. Today, they’re back to partial in-person learning.

Non-Profits 98

Non-Profits Start-ups Education CX 98

Shep Hyken

FEBRUARY 14, 2022

By the way, gifting is a power CX and marketing strategy, but that’s for another discussion. Top 10 CX Podcasts: Hit Play by Chandni U. Martechvibe) Martechvibe looks at some customer experience (CX) podcasts that have been helping leaders strengthen their brand-customer relationship. Get the insights in this free CX Report!

Customer Service 108

Customer Service Legal Customer Loyalty CX 108

Shep Hyken

AUGUST 2, 2021

Any strategy a company takes is one it believes will improve customer experience (CX). Forbes) Customer experience encompasses far more than your products, customer service, technologies, processes, and culture. One of the three “surprising facts” is the disconnect between what leadership thinks about their CX and what customers think.

Customer Service 86

Customer Service Hospitality Hospitality Customer Loyalty 86

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. What are your favorite metaverse marketing and CX projects?

Gaming 127

Gaming Entertainment Social Media Transportation 127

Customer Bliss

SEPTEMBER 12, 2017

After landing on Time Magazine’s Best Inventions of 2007, Rachael left New York City for Silicon Valley to be closer to the heart of technology innovation. When she’s not staying up-to-date the latest technology trends in the CX field, you can find her engaged in a DIY project that usually involves spray paint. .

CX 0

CX B2B Technology Technology 0

Shep Hyken

DECEMBER 21, 2021

How CX Avoidance Impacts Customers, Employees, and Brands. They discuss how to use technology and staff the customer service department to be effective throughout the entire customer journey. They discuss how to use technology and staff the customer service department to be effective throughout the entire customer journey.

Technology 61

Technology Technology CX Customer Service 61

Kerry Bodine

JANUARY 4, 2017

New York City. IQPC’s CX Exchange Telecoms. IQPC’s CX Exchange Retail. Walker B-to-B CX Summit. Gartner’s Customer Experience & Technologies Summit. New York City. And, as the title of this post implies, I’ll be keeping this list up to date on a rolling basis.

CEM 48

CEM CX Contact Center Retail 48

Shep Hyken

MARCH 8, 2022

CX Is More Important Than Ever! If there is a choice between customer experience and the product, CX will usually win. ” “Customer experience is more than just the technology. New York Times ?bestselling The Customer Experience Is More Important Than the Product. This episode of?

CX 57

CX Customer Experience Customer Service Technology 57

Shep Hyken

JULY 19, 2021

eWeek) Whether it’s an e-commerce giant like Amazon or a local shoe repair shop, great customer experience (CX) is a key factor that differentiates a business from its competitors. ” Jennifer Featherling, director of contact center technology at Priceline, was also part of the program.

E-commerce 131

E-commerce Customer Service Contact Center Retail 131

Shep Hyken

AUGUST 16, 2021

My Comment: Scaling customer service or CX is about using technology to create a better experience. How Customer Service Technology Helps You Delight and Retain Customers (+ Trends to Follow) by Alejandra Zilak. My Comment: Let’s stay in the technology lane. I love the GIF’s! Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Social Media Contact Center Technology 85

Fonolo

JANUARY 22, 2020

Modern CX, Las Vegas. CX Talks, Dallas. Elevate CX, Denver. Forrester: CX North America, New York City. Notable Speakers: Jerry Greenfield – Ben & Jerry’s, Annette Franze – CX Journey, Kelley Kurtzman – Verizon. Modern CX , Las Vegas. Zendesk Relate, Miami.

Customer Service 129

Customer Service Contact Center CX Education 129

Shep Hyken

NOVEMBER 1, 2021

Our mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover, and buy anything, and empower businesses and content creators to maximize their success.” Never miss the opportunity to improve your CX! And most of them are somewhat easy to implement.

Customer Service 74

Customer Service Retail B2B B2C 74

Shep Hyken

DECEMBER 26, 2022

2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.

Customer Service 57

Customer Service Retail Touchpoint Business Growth 57

Shep Hyken

FEBRUARY 28, 2022

2022 – Time to Make the Move Beyond Cx and Ex to Total Experience by Candice Mueller. My Comment: Customer experience (CX) has been at the top of many company’s success strategies for years. Customer Experience (CX) Continues to Boom, Putting Customers First by Alon Ghelber. How much empathy, care, passion, etc.

Customer Service 65

Customer Service CX Customer Loyalty Retail 65

ECXO

AUGUST 2, 2023

He is a New York Times and Wall Street Journal bestselling author and researcher and has been inducted into the American National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. He spoke about From CX to Distinctive Experiences in a presentation and Q&A session.

Customer Journey Map 52

Customer Journey Map CX Innovation Customer Relationship Management 52

Zendesk

MARCH 2, 2023

This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show. And now that technology permits me as the consumer to really have leverage in the relationship, I want to make sure that you are personalizing my experience in a very special way.”

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Shep Hyken

JANUARY 17, 2023

Is Technology Taking Over Customer Service? As COO, he leads Assurant’s global operations focusing on digital technology and operations that deliver exceptional customer experience. Is technology replacing the human touch? How Customer Experience Drives Business Growth. What is the role of digital customer service?

Artificial Intelligence 52

Artificial Intelligence Manufacturing Business Growth Finance 52

Steven Van Belleghem

JANUARY 22, 2020

Simon is now a sought-after international speaker and his book “We First: How Brands and Consumers Use Social Media to Build a Better World” is a New York Times, Wall Street Journal, and Amazon bestseller. She is, among other CX books, the author of ‘Would You Do That To Your Mother?’. Tony Hsieh. Shep Hyken. Adam Toporek.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

Shep Hyken

OCTOBER 18, 2021

This article looks at three ways COVID-190 changed CX, as the title suggests, forever. However you get it, you must choose the right metrics, use the right technology, and more. destinationCRM) Although it’s a relatively new discipline, customer experience (CX) has become an increasingly important part of a company’s success.

Customer Service 81

Customer Service Social Media CX Start-ups 81

Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

Shep Hyken

DECEMBER 13, 2021

Magazine) Ensuring your customers have the best possible experience — and come back for more — isn’t about spending more money on staff and technology. A simple Google search will get you more information that may lead you to some powerful customer service and CX lessons. It’s about getting “service” right.

Social Media 74

Social Media Customer Service VOC Retail 74

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Some of the hot topics include Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC. CX NYC 2018: June 19-20, New York, NY.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Shep Hyken

NOVEMBER 15, 2022

How Companies Can Provide Outstanding CX From Sign-Up to Cancellation . “It is easy for everyone to catch up when it comes to product features and technology. New York Times ?bestselling Creating a Good Customer Offboarding Experience . About: ?? . Shep Hyken is a customer service and experience expert,?

CX 52

CX Technology Technology Customer Service 52

Shep Hyken

SEPTEMBER 13, 2022

a benefits administration solution that combines technology and service to help employees get the most value out of their benefits. He wanted to create a benefits administration solution that combined the best in technology and service with a fierce focus on the end-user. New York Times ?bestselling

Business Growth 57

Business Growth Technology Technology Customer Service 57

Shep Hyken

JULY 4, 2022

EnterpriseAI) Ever-evolving technology is constantly changing how customer service is done. Newsweek) Whether your company sells home furnishings or software, being easy to do business with means embedding certain customer experience (CX) fundamentals into your organizational DNA. Here are my top five picks from last week.

Artificial Intelligence 65

Artificial Intelligence Customer Service Customer Journey Map AI 65

Intercom

FEBRUARY 3, 2022

He’s also (and perhaps a bit more relevant to our podcast) a marketing and CX expert, author, and keynote speaker with almost three decades of experience. If you can use technology or good staff training to exceed expectations in one of those dimensions, you’ll be in good shape. “That’s not about technology.

Real Estate 111

Real Estate CX Social Media Start-ups 111

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. He is a New York Times and Wall Street Journal bestselling author. Annette Franz @ CX Journey. Shep Hyken.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Shep Hyken

DECEMBER 6, 2021

“Let’s talk about the convergence of content marketing and the customer experience (CX). This excellent article will show you how marketing and CX belong together, and specifically, how content marketing is part of CX. Yes, the technology has improved. That changed with the pandemic.”

Customer Service 61

Customer Service CX CRM Customer Loyalty 61

Customer Bliss

NOVEMBER 8, 2018

Prior to Rigor, Francis was familiar operating as a B2B vendor, but it wasn’t until he was the First Vice President, Chief Performance Architect at Bank of New York Mellon when he found himself on the other end of the relationship as a customer. CX #EmployeeExperience Click To Tweet. CX Click To Tweet.

B2B 58

B2B CX Start-ups Engineering 58