ECXO

NOVEMBER 9, 2023

November 16 at 5:00 PM (CET) – 4:00 PM (GMT) – 9:00 AM (PDT) #cx #employeeexperience #designthinking #customerexperience #CXM Subscribe here on Linkedin: [link] Please help us welcome Karen, a luminary in leadership, organizational transformation, and Customer Experience (CX), as our esteemed guest lecturer and presenter. .”

CX 52

CX CXM Government Contact Center 52

Sprinklr

AUGUST 10, 2021

AI and automation to the rescue. Automation of manual tasks, bringing processes into the agent desktop, and augmenting them with further AI capabilities , can help brands set up their agents for success. AI can also show agents cases that are similar to the one they’re handling right now. So let AI do that.

AI 98

AI CXM Contact Center Customer Satisfaction 98

Sprinklr

SEPTEMBER 20, 2021

Will it use AI to automate parts of the process that do not require a human to be involved? Using the right technology across the entire organisation, customer service teams can keep their customers at the center of their processes. He has worked in CX technology for 20 years specialising in digital, voice, and AI products.

Machine Learning 88

Machine Learning CXM Social Media CRM 88

Execs In The Know

APRIL 25, 2024

The Enterprise Conversational AI market is fundamentally broken. Forbes 2023 ] On the other hand, the demand is the highest it’s ever been with the Generative AI market size expected to reach $66.62 Forbes 2023 ] On the other hand, the demand is the highest it’s ever been with the Generative AI market size expected to reach $66.62

AI 52

AI CXM Engineering Business Operations 52

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. COVID-19 led to new realizations about how call centers need to operate, including a shift to remote work , system-wide stressors and important shifts in customer experience and service expectations among consumers.

Technology 376

Technology Technology E-commerce Contact Center 376

eglobalis

DECEMBER 5, 2023

True Personalisation is Unworkable for Customer Experience The post True Personalisation is Unworkable for Customer Experience appeared first on Eglobalis.

Customer Experience 137

Customer Experience Artificial Intelligence CXM Contact Center 137

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178