Adrian Swinscoe

APRIL 24, 2023

Today’s interview is with Ray Biggs, Head of Customer Care at John Lewis & Waitrose. Ray joins me today to talk about their customer care programme, […] The post Well-being and the changing nature of management and leadership – Interview with Ray Biggs, Head of Customer Care at John Lewis & Waitrose first appeared on Adrian Swinscoe.

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eglobalis

APRIL 24, 2023

$402bn is on the table for brands that simplify their CX and EX – Customer experience The post U$ 402bn is on the table for brands that simplify their CX and EX – here’s why appeared first on Eglobalis.

CX 117

CX Customer Experience Customer Relationship Innovation 117

TeamSupport

APRIL 24, 2023

As a customer support professional, you understand that customer experience is one of the key components to a successful business. Because of this, you’re continuing to navigate through the ever changing landscape of customer service by implementing solutions that enhance the customer experience. Nowadays, one of the most prominent ways to revolutionize your customer support efforts is to offer multiple channels of communication for your customers to reach out to you, including live chat.

Customer Experience 98

Customer Experience B2B Gaming Customer Satisfaction 98

Zonka Feedback

APRIL 24, 2023

With Product Feature Requests Forms, understand what your customers want and build the most impactful features. While many SaaS companies struggle with managing and prioritizing product feature requests from customers, Hubspot has excelled in this domain. It mentions that 50% of its new features come from customer feedback. By incorporating customer feedback, it has driven revenue to $1.731 billion , which is 33% up compared to 2021.

Customer Feedback 52

Customer Feedback Start-ups 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

CX Network

APRIL 24, 2023

Learn how identifying high-value customer segments can benefit businesses in the long term

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Zonka Feedback

APRIL 24, 2023

With Feature Requests Forms, understand what your customers want and build the most impactful features. While many SaaS companies struggle with managing and prioritizing feature requests from customers, Hubspot has excelled in this domain. It mentions that 50% of its new features come from customer feedback. By incorporating customer feedback, it has driven revenue to $1.731 billion , which is 33% up compared to 2021.

Customer Feedback 52

Customer Feedback Start-ups 52

Zonka Feedback

APRIL 24, 2023

Looking at starting to measure Customer Satisfaction? Check out the list of top Customer Satisfaction Tools and start your CX journey. Remember the last time you purchased on Amazon.com? Got a feedback form after? Or booked a cab via Uber and had to rate your last ride before you could book another? Successful brands didn't just get there by fluke. They continuously focus on enhancing Customer Satisfaction and providing exceptional customer service, and that has its rewards.

Customer Satisfaction 52

Customer Satisfaction CX Customer Service 52

MyCustomer Experience

APRIL 24, 2023

The new book ' The Big Con ' by Mariana Mazzucato and Rosie Collington is a damning assessment of the consulting industry particularly the.

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1 to 1

APRIL 24, 2023

Retailers and e-commerce brands are struggling to keep up with fraudsters who keep finding innovative ways to commit fraud. It the latest episode of the CX Pod , get tips from Eyal Elazar, head of product marketing at Riskified about how to fight conventional and unconventional fraud to create better customer experiences. Key takeaways: Digital transformation in retail has led to innovations in how to commit fraud An identity approach helps fight conventional and unconventional fraud Insight and

Retail 26

Retail E-commerce Innovation CX 26

Zendesk

APRIL 24, 2023

Economic pressure, austerity measures, and layoffs have cast a dark shadow on the workplace in recent months, but recent advancements in AI have brought hope for brighter days ahead. More than two-thirds of HR, IT, and Ops professionals who use AI for employee experience say that bot performance has improved significantly in the last year, according to new research in the Zendesk Employee Experience Trends Report 2023.

AI 52

AI Legal Gaming Actionable Insights 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Intercom

APRIL 24, 2023

You satisfy your customers, but can you satisfy our curiosity? With Mara Vicente, VP, Customer Solutions at Pipedrive. Please tell us a little bit about your company and what you do there. Founded in 2010, Pipedrive is a global, sales-first customer relationship management (CRM) software company that helps small businesses drive revenue and become profitable.

Voice of the Customer 105

Voice of the Customer Customer Service Customer Relationship Management CRM 105