Adrian Swinscoe

NOVEMBER 28, 2023

Today’s interview is with John Devlin, CEO and co-founder of Ascensos, a leading customer management and contact centre solution provider that offers bespoke and innovative solutions […] The post Paul Weller, the Scots word ‘gallus’ and their relation to delivering an award-winning customer experience – Interview with John Devlin of Ascensos first appeared on Adrian Swinscoe.

Customer Experience 113

Customer Experience Innovation Artificial Intelligence Business Growth 113

Intercom

NOVEMBER 28, 2023

Phone support isn’t going anywhere. Even with the move towards messenger-based and self-serve support, a lot of customers still like to have the option of phoning a business. That’s why we’ve just released Intercom Phone : a phone support solution that ensures a seamless customer and team experience, with calls and conversations all in one place.

Customer Service 85

Customer Service AI Customer Experience 85

Steven Van Belleghem

NOVEMBER 28, 2023

The Era Of Search 3.0 One of the most important evolutions of today and tomorrow has certainly been that of search. Search 1.0 – with search engines like Yahoo and AltaVista – consisted of simple human-edited directories of websites, like some sort of “yellow pages”. They offered information but it was up to users to find and filter what they needed and scan through all the links and websites.

CX 62

CX Customer Experience Entertainment Gaming 62

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. This support extends from pre-purchase to post-sale, focusing on completely resolving consumer issues while also driving home the value and functionality of the SaaS product. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Experience Investigators

NOVEMBER 28, 2023

Ready to decode the new age of customer experience? Join Jeannie and her insightful guest Nate Brown , co-founder of CX Accelerator, as they decode the latest customer experience trends in the face of evolving consumer behavior. They uncover the mysteries of the “hermit consumer” – a seismic $600 billion shift in consumer behavior brought about by the pandemic.

CX 52

CX Entertainment Touchpoint Customer Satisfaction 52

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. AIaaS is a low-risk and cost-effective model because businesses can deploy AI without investing in resources to build and implement it from scratch. The Jetsons nailed artificial intelligence.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Customer Think

NOVEMBER 28, 2023

Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance

AI 58

AI 58

Help Scout

NOVEMBER 28, 2023

Help Scout has acquired SupportAgent.ai, an AI-powered drafting tool for Help Scout conversations. Learn more about this acquisition and what it means for Help Scout customers.

AI 44

AI 44

VOZIQ

NOVEMBER 28, 2023

In the ever-evolving landscape of subscription businesses, AI is reshaping the game. It’s predicting high-risk customers, automating customer service responses, and bringing efficiency to the forefront. However, many enterprise churn prediction solutions deploy black box AI, that’s good with crunching data and scoring customers but lack the ability to explain how specific customer scores are derived.

Customer Retention 40

Customer Retention AI Gaming Contact Center 40

Help Scout

NOVEMBER 28, 2023

This is not an article about how AI will change the world of customer service over the next decade. It’s about how AI might change your working life as a support pro this year — or next year — and what you can do about it.

AI 44

AI Customer Service 44

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

NOVEMBER 28, 2023

More than 20,000 new small business users adopted Thryv Command Center during beta

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52

Help Scout

NOVEMBER 28, 2023

Learn how to use Instagram as a means of business growth and discover the different tools your business can use to get the most out of the platform.

Business Growth 44

Business Growth 44

SugarCRM

NOVEMBER 28, 2023

CRM is undergoing a significant shift, driven by advances in technology and changing business dynamics. The integration of AI and machine learning is revolutionizing how businesses manage customer relationships because of its ability to enable CRM software systems to analyze data on a larger scale, providing valuable insights for personalized and proactive customer engagement.

CRM 26

CRM Sales AI Machine Learning 26