Beyond Philosophy

JULY 6, 2023

The Magic Castle Hotel made the top ten of all Los Angeles hotels on Trip Advisor. The reason why would probably surprise you, but it’s one of those little secrets about why customers buy that they don’t tell you. You would not be impressed if I showed you pictures of this hotel. It looks to me like an old apartment complex that was painted yellow and converted into a hotel.

Government 78

Government Education Customer Retention Customer Experience 78

Win the Customer

JULY 6, 2023

In today’s competitive business landscape, providing exceptional customer service is no longer just an option; it’s a necessity. To ensure consistently high levels of customer satisfaction and operational efficiency, many organizations turn to Six Sigma methodologies. Originally developed by Motorola, Six Sigma is a data-driven approach that aims to minimize defects and errors in processes.

Net Promoter Score 52

Net Promoter Score Customer Service Customer Satisfaction NPS 52

SurveySensum

JULY 6, 2023

You’re a savvy marketer at Reliance Trends. You’ve poured your heart and soul into creating captivating marketing campaigns, investing substantial resources in driving customer acquisition. Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty. It’s disheartening, right? Even as a retail giant , Reliance Trends struggles with customer retention.

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

The Customer Service Blog

JULY 6, 2023

Petrol stations and supermarkets have shamelessly "pocketed" the benefit of the Government’s fuel duty price cut, which was intended to help motorists struggling with the cost of living crisis. This is the claim of Harriett Baldwin MP, the chair of the Treasury Select Committee. She has also accused the fuel retailers of not passing on the fuel tax reduction to drivers.

Retail 52

Retail Transportation Government Customer Service 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Zonka Feedback

JULY 6, 2023

Ask the most effective Product Research Survey Questions at every stage of your product development process to build a successful, customer-centric product. In a competitive landscape where the success of product launches hangs in the balance, there's a harsh reality that haunts many businesses: a staggering 95% of product launches fail due to the lack of thorough research.

52

52

SurveySensum

JULY 6, 2023

You’re a savvy marketer at Reliance Trends. You’ve poured your heart and soul into creating captivating marketing campaigns, investing substantial resources in driving customer acquisition. Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty. It’s disheartening, right? Even as a retail giant, Reliance Trends struggles with customer retention.

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

DMG Consulting

JULY 6, 2023

Generative AI Shakes Up the CX Market We’re all hearing about ChatGPT, GPT-4, Bard, Copy.ai, DALL-E, Rytr, and other generative AI technologies. According to the hype, solutions enabled by generative AI are either going to make the world a better place or replace the need for human employees. These are two extremes that are both unlikely to happen. However, generative AI is ushering in an era of massive and rapid innovations.

AI 48

AI CX Contact Center Government 48

MyCustomer Experience

JULY 6, 2023

The Magic Castle Hotel made the top ten of all Los Angeles hotels on Trip Advisor. The reason why would probably surprise you, but it's one.

52

52

SugarCRM

JULY 6, 2023

Leveraging AI in your workplace daily routine is growing in popularity. And for a good reason. It not only eases the day-to-day challenges employees face, but it also can give you new perspectives on age-old struggles or issues. Recently, we saw the opportunity and partnered with Kinamu to integrate ChatGPT with Sugar , to make things even easier for our customers.

AI 26

AI CRM Sales Customer Experience 26

Lumoa

JULY 6, 2023

Lumoa Product News for May 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Lumoa GPT just got better A select few of you have already been chosen for Lumoa GPT Beta access. This powerful tool will give you Topic Summaries with the click of a button.

Start-ups 16

Start-ups AI CX 16

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Lumoa

JULY 6, 2023

Lumoa Product News for June 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Get email summaries with Lumoa GPT A select few of you have already been chosen for Lumoa GPT Beta access. This powerful tool will give you Topic Summaries with the click of a button.

Start-ups 16

Start-ups AI CX 16