Beyond Philosophy

FEBRUARY 15, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Bob Black, one of our podcast listeners, loves our ideas about evoking specific customer emotions. However, he hasn’t the faintest idea of how to do it from a practical sense. As someone who appreciates the practical application of an excellent theory, Black’s pickle stood out as one I wanted to address here with you reader

Artificial Intelligence 89

Artificial Intelligence Social Media AI Start-ups 89

Customer Think

FEBRUARY 15, 2024

Much mentioned but not always a clear guideline on how to apply it in your customer research. Here are three common Prompts I use to classify the customer feedback. Topic modeling, Customer sentiment, Emotional Value Index. What methods to use with AI?

Voice of the Customer 68

Voice of the Customer Artificial Intelligence AI Customer Feedback 68

NGDATA

FEBRUARY 15, 2024

NASDAQ's Global Financial Crime Report for 2024 reveals that illicit funds worth US$3.1tn flowed through the global economy in the past year. Money laundering and fraud scams were among the biggest criminal activities. Source The post Banks Need Fintech Trust to Combat US$3tn in Fraud appeared first on NGDATA.

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Customer Think

FEBRUARY 15, 2024

In today’s digital landscape, user experience reigns supreme. Adopt a user-centric approach to enhance the effectiveness and efficiency of custom web application development. Achieve this by balancing design and functionality. These two intertwined concepts form the core of web app development success. Such apps create engaging and effective web experiences.

Technology 58

Technology Technology Customer Experience 58

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

NGDATA

FEBRUARY 15, 2024

Banking and telcos are under pressure when leveraging customer data, but sometimes in different ways. Source The post Use Case Approach for CDPs in Banking and Telecom appeared first on NGDATA.

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Customer Think

FEBRUARY 15, 2024

Let’s see a show of hands. How many people in the past year received at least one email from a loyalty program notifying them of benefit changes? And how many of you thought, “Oh, this won’t be good”? Occasional adjustments to a retailer’s merchandising and prices are expected.

Retail 58

Retail Customer Loyalty 58

Customer Think

FEBRUARY 15, 2024

Rika Cuff, Senior Vice President of Scholastic and Champ Sales at Herff Jones, discusses the importance of sales leadership in sales culture development. She emphasizes the power of recognition and fostering a culture of trust and consistency. She highlights the impact of handwritten notes and personalized recognition on individuals and the overall company culture.

Sales 58

Sales 58

NGDATA

FEBRUARY 15, 2024

The Arab Spring revealed the power of decentralized networks, as protests were organized through social media and digital platforms. This showed the potential for these networks to mobilize people and effect change, even in the face of authoritarian governments. Source The post Can you close the gate after the horse has bolted appeared first on NGDATA.

Social Media 52

Social Media Government 52

Customer Think

FEBRUARY 15, 2024

Premise: If there is one thing that we lack in our society and as an extension within our organisations is nuance. Almost everyone is polarised on almost every issue. We forget that there is not many things in the world that can be binary in nature.

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Intercom

FEBRUARY 15, 2024

At Disney, new joiners spend their first couple of days at Disney University. They learn the ropes, get sprinkled with pixie dust, and come out singing. (It is Disney, after all.) While we can’t all attend Disney University, there’s something to be said about cultivating a spirit of magic and joy at work. The magical moments we create for our teammates and customers every day – by making people feel valued and heard or going the extra mile – can have a lasting impact.

Customer Service 52

Customer Service Customer Experience 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

FEBRUARY 15, 2024

In my last article, I suggested that our prospects aren’t really interested in our so-called “solutions” – what they really care about is achieving valuable business outcomes.

Customer Loyalty 59

Customer Loyalty Sales 59

Zendesk

FEBRUARY 15, 2024

From answering customer questions to collecting contact information, chatbots wear many hats. Think of hats, in this instance, as chatbot templates. The more hats your bot wears, the more it can do. And just as there are different hats worn for different occasions, there are many different chatbot templates used for different situations. To help you elevate your bot’s wardrobe, we’ve gathered 20 popular bot templates to inspire you on your chatbot journey.

E-commerce 52

E-commerce Net Promoter Score CX NPS 52

Customer Think

FEBRUARY 15, 2024

The phrase, “I told you so” is a timeless retort spoken from the lips of first graders to senior adults. It can be heard after hilarious falls on playgrounds, as well as after the not so humorous moments in hallways, offices, clinics, and living rooms.

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Help Scout

FEBRUARY 15, 2024

Not sure if chatbots are the right move for your business? Make an informed decision by learning more about the benefits of using chatbots in customer support.

Customer Service 44

Customer Service 44

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MyCustomer Experience

FEBRUARY 15, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes.

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SugarCRM

FEBRUARY 15, 2024

The past few years have proven to be a major crucible for manufacturers worldwide, and the UK has not been exempt from these challenges. However, in the face of adversity, the manufacturing sector has displayed remarkable resilience. As they look ahead to the upcoming year, recent PwC research shows that more than half of UK manufacturers are gearing up to introduce new products, with more than a quarter (27.3%) hoping to explore uncharted territory and expand into new markets.

Manufacturing 26

Manufacturing CRM Artificial Intelligence AI 26

SurveySensum

FEBRUARY 15, 2024

In today’s changing workplaces, where happy workers mean happier customers, understanding how your team feels is really important. Also, b usinesses that prioritize employee engagement experience a remarkable 89% increase in customer satisfaction. But what exactly is employee engagement , you ask? Well, think of it as an approach that fuels productivity, creativity, and overall happiness in the workplace.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Sales Customer Experience 52