Callminer

NOVEMBER 20, 2023

Emotion analytics is just one tool that businesses can use to better understand their customers’ needs. Read this blog to learn the business benefits of detecting customer emotions, FAQs, and more.

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Adrian Swinscoe

NOVEMBER 20, 2023

Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: […] The post Your customer doesn’t want to know about your technology – Interview with Micah Solomon first appeared on Adrian Swinscoe.

Technology 190

Technology Technology Hospitality Hospitality 190

Doing CX Right

NOVEMBER 20, 2023

Gregorio Uglioni and Stacy Sherman, customer experience leaders, reveal tactics to get leadership buy-in, break silos, prove ROI & drive human connections through meaningful customer experience initiatives. The post Proving the ROI of Customer Experience Initiatives appeared first on Doing CX Right.

Customer Experience 111

Customer Experience CX 111

Adrian Swinscoe

NOVEMBER 20, 2023

Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: […] The post Your customer doesn’t want to know about your technology – Interview with Micah Solomon first appeared on Adrian Swinscoe.

Technology 113

Technology Technology Hospitality Hospitality 113

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Heart of the Customer

NOVEMBER 20, 2023

When it comes to understanding customer satisfaction, books on customer experience management are essential tools. They provide insights into how to keep customers happy and loyal. Did you know, according to a Walker study, by the end of 2020, customer experience overtook price and product as the key brand differentiator? These books can help you […] The post Books About Customer Experience: 9 Best Reads for CX Professionals appeared first on Heart of the Customer.

CX 78

CX Customer Experience Customer Satisfaction Customer Experience Management 78

DMG Consulting

NOVEMBER 20, 2023

Donna Fluss talks Large Language Models What makes a good LLM? Check out Donna’s thoughts on LLMs in the contact center. The post Donna Fluss talks Large Language Models appeared first on DMG Consulting.

Contact Center 62

Contact Center 62

Execs In The Know

NOVEMBER 20, 2023

Are you seeking inspiration and empowerment in your role as a customer experience (CX) leader? You can look no further than Episode 1 of The CX Leadership Exchange featuring Microsoft’s Peter Mallot. The CX Leadership Exchange is a transformative new on-demand series from Execs In The Know that is curated to elevate CX professionals across diverse industries.

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CX Innovation Customer Experience Customer Service 52

VOZIQ

NOVEMBER 20, 2023

Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. November is here, and it’s time for charting the course of goal setting and strategic planning for 2024. To light your way, this month’s edition highlights a few thought-provoking content pieces that delve into the realms of generative AI, predictive analytics, and other strateg

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

SurveySensum

NOVEMBER 20, 2023

You run a clothing business and you noticed that your users are visiting your website but not purchasing anything. The reason can be anything such as a poorly designed website, taking a lot of time to load, not mobile-friendly, etc. Also, 94% of negative website feedback received was about design-related. That’s shocking! So, to know the reason behind not shopping for anything from your website, you launched website feedback with the help of a website feedback tool that has built-in website fe

Touchpoint 52

Touchpoint Customer Feedback Customer Experience 52

Zendesk

NOVEMBER 20, 2023

At the age of 42, Eugenio Pace was a late bloomer in the startup game. But that didn’t stop him from thriving. The first-time founder built the identity authentication platform Auth0 from scratch in 2013, and in May 2021, he sold it to Okta for $6.5 billion. In this episode of Sit Down Startup, Pace discusses why developers are important in tech, the validation of that first sale, and how luck and timing impact growth.

Sales 52

Sales Gaming Technology Technology 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Logicalware

NOVEMBER 20, 2023

The shift from on-premises setups to CCaaS is not merely a trend; it’s a strategic move to unlock cutting-edge technologies, enhance the employee experience (EX), and ultimately, elevate the customer experience (CX). Here, we’ll explore the state of the CCaaS market and discuss the future of contact centres in 2024 and beyond, with insights from Bernardin Arnason, Industry Principal at Frost & Sullivan and keynote speaker at Elevate ‘23.

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AI CX Technology Technology 52

CommBox

NOVEMBER 20, 2023

CommBox Telegram module allows you to connect your Instagram accounts, view your customer comments and reply to them from the unified inbox.

Customer Service 52

Customer Service 52

MyCustomer Experience

NOVEMBER 20, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

CX 52

CX Customer Experience 52

Help Scout

NOVEMBER 20, 2023

Learn how AI features can transform a traditional help desk into a proactive, efficient, and highly responsive support system tailored completely toward helping your team (and your customers).

AI 57

AI 57

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InteractionMetrics

NOVEMBER 20, 2023

The Net Promoter Score (NPS) is the most well-known customer satisfaction metric used by two-thirds of the Fortune 1000 companies. But it’s also easy to misunderstand and misuse. Created in 2003 by Fred Reichheld of Bain & Company , the Net Promoter Score (NPS) asks: “How likely are you to recommend us to a friend or colleague?” Customers answer on a 0-10 scale.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Manufacturing 52

Help Scout

NOVEMBER 20, 2023

If you celebrate Thanksgiving, and you're in customer support, then we're thankful for you.

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Intercom

NOVEMBER 20, 2023

You satisfy your customers, but can you satisfy our curiosity? With Maxime Manseau, Co-founder and VP of Support at Birdie. Please tell us a little bit about your company and what you do there. Birdie is software for support teams that lets agents request screen recordings from customers and start co-browsing sessions directly within Intercom. I’m the VP of Support, and also a co-founder.

Customer Service 84

Customer Service Customer Experience 84