Steven Van Belleghem

OCTOBER 15, 2023

If you want to understand the enormity of the scale of their services, here’s a pretty mind-blowing visualization: By TitleMax.com Last year, the Walt Disney Company made 84 billion dollar. The film, TV, studio and streaming lines made up 66% ($55B) of the company’s revenue and 34% ($4B) of its operating profit. While the parks and experiences division – which includes cruises, live entertainment and theme parks – made up 34% ($29B) of revenue and 66% ($8B) of the operating profit.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

RateMyService

OCTOBER 15, 2023

Introducing Tickets — A New Way to Enhance Customer Experience We are thrilled to announce a significant update to our Experience Management Platform: Tickets. This powerful addition allows you to handle customer concerns and issues with efficiency and precision. Tickets enhances the way you manage disgruntled (or passive) customers and turn their negative experiences into positive ones.

Close the Loop 52

Close the Loop Customer Experience Actionable Insights Customer Retention 52

Lumoa

OCTOBER 15, 2023

How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. The frequency and timing of companies asking for customer feedback can be somewhat unclear, largely due to the diverse practices across different businesses and industries.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

Execs In The Know

OCTOBER 15, 2023

In today’s fiercely competitive business landscape, the ability to operationalize Artificial Intelligence (AI) into an organization is imperative. AI can automate activities, offer highly tailored customer interactions, and provide important insights. However, operationalizing AI to reap these benefits continues to be a challenge for many organizations.

AI 52

AI Artificial Intelligence CX Compliance 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology