Customer Think
JULY 21, 2023
As a manager or business owner, it’s essential to recognize the value of your employees and create an environment where they feel appreciated and valued. When employees feel undervalued, it can lead to decreased morale, productivity, and ultimately, higher turnover rates.
Zonka Feedback
JULY 21, 2023
Are you struggling to make sense of your survey response data? Learn how to analyze your survey results and leverage Customer Feedback data to make effective business decisions. Customer Feedback is an essential element for every business that helps them to serve the customers in the best possible way and foster Customer Satisfaction. Customer Feedback Surveys are the best way to collect feedback from your customers.
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Customer Think
JULY 21, 2023
The metaverse holds the promise of substantial reductions in carbon emissions, whether through the substitution of physical goods with digital ones, replacing real-world presence with virtual interactions, or digital twins that will help us optimise the physical world — from the planet to individual humans.
Zonka Feedback
JULY 21, 2023
Looking for ways to delight your online buyers? Here are some customer service stratgies that online retailers can implement to improve their overall customer experience. In the world of eCommerce, where endless virtual aisles provide buyers with an array of choices at the click of a button, customer service has emerged as a strong differentiator. Today, every online retailer knows that it takes more than just a beautiful website and stunning products to convert modern shoppers.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
JULY 21, 2023
Years ago, I wrote an article that was syndicated on the Business2Community site. In that article, I mentioned the importance of proper employee onboarding. Someone commented on the article with outrage, saying that I was making up new words and that t.
CallCare
JULY 21, 2023
AI isn’t just a hot topic right now across the customer service industry; it’s the topic. The rapid advancements in this technology seen over recent years have taken many businesses by surprise, leaving them unsure how best to harness its power without experiencing the problems that AI can undoubtedly cause if it’s not used wisely. In this post, we outline exactly what AI is, why it’s important and how you can use it to enhance the customer experience.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
ECXO
JULY 21, 2023
We are a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe.
Customer Think
JULY 21, 2023
Stephen Covey used to tell a story comparing principles to lighthouses. The moral of the story was that you don’t break principles. You break yourself against them.Principles are timeless, natural laws that cannot be broken. They exist whether you choo.
ECXO
JULY 21, 2023
Creating Engaging Experiences in Real-Time The European Customer Experience Organization (ECXO) , in partnership with SAS , is delighted to announce and invite you to a new practical discussion: –Creating Engaging Experiences in Real-time. We are thrilled to have three incredible panelists, Robert Neuwirth , Jörg Reinnarth , Michael Obermaier , and our facilitator, Nicolette Wuring.
Customer Think
JULY 21, 2023
If you’ve organized your next customer advisory board (CAB) meeting, procured your event site, garnered about a dozen member RSVPs, and created and reviewed all materials and sessions in advance, congratulations! You are well on your way to holding an outstanding, insightful meeting.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
MyCustomer Experience
JULY 21, 2023
Research launched by the European Contact Centre & Customer Service Exchange presents clear evidence that customer expectations, 21st Jul 2023 By Leigh Hopwood CEO
CX Network
JULY 21, 2023
IKEA and Sprinklr share insights on evolving to provide customers with what they need
SurveySensum
JULY 21, 2023
Acquiring a new customer can cost you 5-7 times more than retaining an old one. And, in SaaS, on average, it can cost 4-5 times more – The Value of Keeping the Right Customers study by Harvard Business Review You read it right! Allocating resources to attract new customers is indeed expensive compared to nurturing and retaining your current customer base.
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