Inside Customer Service
DECEMBER 8, 2022
Where did you learn your customer service skills? There's a good chance many came from experience. You might even remember specific customer interactions that taught valuable lessons. Sure, you might have taken a class. Perhaps you had a good boss or mentor. Yet those lessons often didn't sink in until you tried them out with a customer. That's my story.
Customer Think
DECEMBER 8, 2022
Not All Customers Want to Help Themselves Self-service is an increasingly sought-after offering, as digital-native consumers now expect to troubleshoot issues on their own before reaching out to a representative. This should come as no surprise, as consumers have always demanded the breadth of options that comes with sophistication and personalization.
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Lumoa
DECEMBER 8, 2022
People give public reviews on your product whether it’s on the App Store or Play Store, on TrustRadius or Capterra, on Tripadvisor or Booking.com. And, it’s more likely that you’re very familiar with how many stars or thumbs up you get on average. On the other hand, you might not know why people rate your product high or low. Recently, we organized a webinar about how to integrate public reviews using Lumoa where “that cool guy Garen” showed: How to bring public rev
Customer Think
DECEMBER 8, 2022
Your brand reputation matters. With a better brand reputation, people will be more likely to make purchases with your company. Your existing customers will be more loyal, and your competition will be less threatening. Additionally, brand visibility may increase, which means you’ll have a chance to reach more people than ever before. So, how do […].
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Beyond Philosophy
DECEMBER 8, 2022
People tend to be less sensitive to improvement the more things improve. 9Diminishing sensitivity is why what exceeded customers’ expectations and delighted them in your experience on its introduction becomes what customers expect and appreciate—but don’t celebrate—upon return. So, let’s look at what diminishing sensitivity today means to your experiences, the implications of it in your customer evaluations, and what you can do about it.
Customer Think
DECEMBER 8, 2022
Ecommerce brands are being forced to streamline their budgets due to economic pressure and uncertainty. For many, marketing can often be one of the first departments to suffer budget cuts. In fact, according to a recent survey by SALESmanago, 74% of marketers say they have already cut – or are cutting marketing costs – from […].
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
DECEMBER 8, 2022
Events have been an essential part of the B2B marketing mix forever, and they are always evolving, adjusting to market forces. The pandemic was not the only recent driver for change. Buying behavior changes. New tools and techniques e.
Zonka Feedback
DECEMBER 8, 2022
A Product can be successful only when it is able to provide a great experience to its users. Product Experience is the most important aspect that users consider while making a decision of investing or reinvesting in a product. It is more important for the users than even price or product design. So when you develop a product, you have to think from the users’ perspective on how your product can satisfy their needs and fulfill their expectations.
Customer Think
DECEMBER 8, 2022
There is plenty of bad news to be had about a recession. However, if you think about it, there are some silver linings, too. With that in mind, we are going to explore some of these surprising advantages to manage how we respond to the looming threa.
MyCustomer Experience
DECEMBER 8, 2022
Online focus groups are a staple in all insight experts’ toolkit, and it’s no surprise given the history of successful decision-making made. 8th Dec 2022. By Chris Martin Chief Marketing Officer.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
DECEMBER 8, 2022
If your startup is about to develop a mobile application, one crucial decision you have to make is which platform to use. Should you go with Android or prefer iOS? Picking any one of these two platforms is not like deciding between tea and coffee. There are numerous factors you have to consider while making […].
MyCustomer Experience
DECEMBER 8, 2022
2023 hasn’t even begun yet and it’s already being defined by the cost-of-living surge. Many consumers are paying much more than they expect. 8th Dec 2022. By Alex Buckley General Manager EMEA & APAC.
Customer Think
DECEMBER 8, 2022
Source: Unsplash Any serious CX professional recognizes the need to evolve alongside their customers, which is why making the effort to get to know buyers as individuals is so important… even if, in some cases, you return to where you were before. Customer journeys are rarely linear. They go in cycles. Preferences come and go, […].
SugarCRM
DECEMBER 8, 2022
With the Holiday season right around the corner, SugarClub and the people behind the scenes have been working hard to make sure this final quarter of the year is a memorable one for its users! We are here to deliver great content, so stay tuned to hear new topics, engage with other fellow users, and find new ways to make the most of your Sugar experience!
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
DECEMBER 8, 2022
When it comes to user experience, businesses must strive to provide a seamless authentication experience to their users. This can be achieved by following some of the best practices while designing digital systems. No matter what kind of identity management system you’re building — desktop or mobile — you want users to interact with your […].
Zendesk
DECEMBER 8, 2022
We often associate the summer with the sporting action we’re able to enjoy, whether it’s the baseball games, NBA Finals, tennis action from Wimbledon, or the Women’s Euro 2022 football championships. But this year, the fiercest competition is taking place in retail. With gas shortages, rising energy prices, and inflation, we’re in the midst of what is the toughest retail market we’ve seen in a generation.
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